Faster response to text messages and phone calls. Accept less walk ins to serve appointments on a timely basis.
Adrienne has helped me with my car service multiple times. She does a great job.
You always do a great job maintenaning my vehicle.
Christian Olmos is awesome! He should be recognized for his great customer service.
the lack of direct communication is an issue at this dealership. I don’t get updates on my vehicle. I have to call and verify if it will have to stay overnight. Parts are not ordered in a timely manner. After taking my vehicle for safety concerns four times, they were finally able to identify the problem it’s had from the start. They identified the problem after the end of my warranty and did not provide the courtesy service. Despite the website saying 2022 models, have a 5 year/60,00 miles warranty. In general, my negative experience made me lose trust in this dealership and car brand. This dealership prioritizes profit over direct communication, transparency, and customer satisfaction.
Thank you for your great customer service staff such as David. Everyone has been exceptional during all my years with Bakersfield Hyundai. Thank you once again, Tammie I
Adrienne was very helpful. I got in and out quickly and was very pleased with the service that was provided.
Dezera was wonderful. However, I was told that an appointment would not be made unless they had all the parts for the recall. They made the appointment and they didn’t have the parts for the recall, now I have to come back and waste more time sitting in your lobby. Not happy about that at all.
this is the 2nd time i witnessed mr clark ( i guess the big boss ) greeting everyone he encountered, including me. that gives us like an assurance of a well service will be provided. and the wait was fast! great service always in hyundai wible!!!
Dezerae made my experience easy and wonderful. She is definitely an asset to your company.
Dezerae was super helpful and a pleasure to deal with.
Love her!
Dezerae delivered exceptional Customer Service!
Adrienne Zepeda did excellent customer service.
It was a great experience with you guys. My car always gets the best care
Very friendly and professional!!!!
Very friendly people
So pleased witht he service.
Dezirae was great. Returned my car promptly and helped asses the concern o my new car at no hassle
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