Kia of Bedford Auto Repair Service Center

Service was done in a timely manner with kindness and knowledge that helped a lot.

He just need to be more compassionate about cars when explaining them like I’m a woman I don’t know nothing about cars like I felt like he didn’t care like I didn’t know the previous brake job I had was bad it’s wasn’t Kia fault because they didn’t do it I had just recently got my ball joint fixed Kia ..which turned out fine because I heard squeaking so I brought it back the following day like he was just to short talking when I had questions about it I don’t like him like overall all the other staff spoke and was kind but overall he need to stop shrugging his shoulders like if the tech gave you information on a vehicle then you take it back to the customer he should have answers instead of saying I don’t know maybe he been there doing this extremely too ooooo long !! It’s time to retire I will be returning on the 16th of this month if work need to be done I’m a paying customer I will pay because I trust this place first time here but next time I rather have someone making me feel like he know what he talking about and my car and helping me understand not like they just working to make ends meet !! I had previous work done but my car wasn’t squeaking when I came to get my wheel alignment so they said i can’t the alignment because my ball joint so I said fine I will fix it got that done also with a recall that they put tape on but he need to have Empathy for customers ... like understanding if I bring my car y’all recommend this I get it now my car squeaking when it wasn’t before then use what I told you I did with my brakes if I would have never said I got my breaks done then what they would have said you know I just didn’t like my first experience here but it’s fine it’s a pandemic I get it !! Thank you ????

Anthony is an amazing man. He never left me wondering about my vehicle. He explained what was happening and what was next to come. He has a special way of making one feel very comfortable with the total experience. He is friendly and knowledgeable. It was a blessing to meet him and I hope that he will be there for me as I bring my car back for maintenance in the near future. Because of him I’m going to be a returning customer

Excellent service!!!

Mr. Livingstone seems to be very kind and helpful. He has been very helpful with the issue I had with my car.

Anthony is excellent, so helpful and professional.

I felt very comfortable

Very polite and professional. Serviced promptly. Kept me informed

Mr. Livingstone was very helpful and polite.

Jim was friendly, efficient, and informative.

Eric is always very helpful with my service appointments. He always explains what the service is and what they will do. Always very helpful. A good service manager.

The only thing I would change is Jim could use a bit more patience when dealing with me as a customer. But, he was professional most of the time! I know that the condition of the world is weighing heavily on everyone so I excused it for that reason.

James was very customer friendly

Good customer service.

Excellent service. The associate who helped me has great customer service! Overall great experience. Always.

I'm always happy with the service and professionalism at K.O.B. Eric is top notch!

I felt valued at this location.

Thank you for the speedy service.

He offered great customer service.

Fast, very polite, explained everything perfectly. 10 out of 10 for sure!!