James did a wonderful job. He handled my repair very efficiently. He coordinated with the extended warranty company and got me a rental to drive while my car was fixed. Great customer service. He made my experience stress free.
They tried to take advantage of me by telling me my ball joints needed replacing which was a bold face lie. I just had them replaced last summer at Halleen Kia. He used the excuse to say “ let me go back to check that he wrote it correctly”. When he returned he admitted that yes they are new, He then said let me change it in the system. That is not good customer service to tell lies in an attempt to have people pay unnecessary money. While I was in the waiting room I over heard a similar conversation, but that customer also pointed out that her service guy was lying.
Anthony kept me updated on the progress and provided me with a loaner which was very much appreciated.
Great service, everyone was awesome
It was excellent service and Anthony is a kind, nice man.
Anthony was awesome! Answered all questions, returned calls immediately. Got my car back when promised.
Anthony was great, asked not to have a car wash got one any way, didn't receive any coupons for possible discounts and KIA doesn't accept AARP or GOLDEN BUCKEYE what are poor little senior citizens to do.
Eric was a extremely good service person.He was attentive and did a great job getting my car serviced.
Eric took time to be social with me ( not only business). I really appreciated his service.
James superior customer service is why I keep coming back! He is kind, friendly and should get a raise! He's my Kia friend! He's is a great representative for your company!????
James was calm, kind and clear without being patronizing. I am delighted to work with him.
Jim was helpful, knowledgeable and professional. He made a great first impression for my first time at Kia of Bedford.
Did not get my car as planned. Waited quite some time for original service and to be taken home.
I Was Very Very Satisfied With The Recent Services That Mr. James Ozello Gave To Me At The He Kia Service Department.
James was very thorough from the beginning to the end I really appreciate him
Thank u 4 the friendly & fast service
Eric and the guys in check in were very professionl.
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