James was great. Very attentive, explained everything well, and very personable and great customer service.
The issue that they said they resolved doesn't seem to be resolved because my check engine light came back on shortly after I left the dealership
Really appreciate your help today! Energy was refreshing
Anthony did a fantastic job getting the vehicles recall approved. Another dealership wouldn't even try.
Very excellent customer service and maintenance team.
Good job in a timely manner. Thank you.
He was very good at his job
While he seems like a nice guy our service Rep Anthony on every single engagement I’ve had with him in the last few years is incompetent and bumbling. I truly dread having to interact with him as it’s so frustrating. I understand that the issue I had was not covered under warranty and that is not his fault but even determine that involved way more frustration that I feel was warranted. I also was very disappointed that the cost of a headlight replacement was over $115. I would have done it myself if I had know that was the “discounted” cost. We will not be purchasing a KIA again.
It was great. I appreciate the service and the short weight time. Thank you
I absolutely loved working with Anthony. He was very polite, helpful and friendly. It was easy to have conversation with him. Overall it was a great experience
Anthony always does an excel job every time I’m there.
I was so happy to meet him he help me out a lit he made me feel Conteboe and he have excellent customer service and I want to say thank you again and thanks you for the Kia team for fixing my car Ruby!!!!
Yes. Jim was very helpful. Thank You
What a great team I worked with. You made the problem seem extremely simple. Thanks for what I know was a lot of hard work
It took over two hours to get an oil change after I made an appointment. I was not told they were running behind but left to sit there until I asked. At the two hour mark, my car was just being started. James was incredibly professional and the service was comped. However, my engine service was not reset and I still have the service warning when I turn my car on. I would have rescheduled if I were told upfront it would be over two hours.
I always have a good service experience at KIA of Bedford
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