His service was excellent
I came in to get my vehicle a interior detail and I received half of the service. My seats and floors where cleaned, Shampooed and vacuumed and My Dashboard and doors were not cleaned properly, my dashboard was still dusty and the steering column wasn’t even wiped. My car was dropped off at 9:40am and I wasn’t called to pick up my car at all, I ended up calling the Store at 4:20pm and 9 minutes later I received a text saying my car was now complete. The time it took to have the car cleaned was inconvenient and the service not being fully fulfilled was terrible, especially due to the fact that I paid $107 for Detail service when my car wasn’t really dirty, I just purchased it in November and wanted the Fresh new scent back. I told the guy about my service and he said to bring it back the next day and he would have to take it back to get re-serviced but I live 30 mins away and had already had to make too many arrangements to have my car cleaned that day. I couldn’t afford for my car to be held up for another 6+ hours. I’d like to get a discount on my next car detailing, I had to come home and finish the job.
Very good job. I am very satisfied. Thank you for your service today.
I arrived at the service center at approximately10:20am. After waiting for my turn to approach the desk was told I needed a tag in my car & then was bumped back by 1 customer who came in 20 minutes after me. I then was waited on by Dave the service manager around 11am. I then found out around 1:30pm what my car's tire issue was & told what my options were by Anthony. My new tire could be delivered by 5pm but may not come in until the following day. The center closes at 8pm on Mondays. In the past if there was a reasonable amount of time until the center closed an item not in stock would be ordered & delivered the same day. I took Monday off from work to get this repair, I also had to take Tuesday off from work because my car wasn't ready until after 3pm Tuesday. Anthony was friendly & accommodating but I'm not sure if he had limitations on what he could do or if he did all he could to show value of my time. I could have gone to at least 2 other service centers nearby for a tire, NTB & Conrads but chose KOB because of previous great service & attention to my time.
We have a less than 2 year old Kia Sedona that we purchased a year and a half ago. The car has had several oil changes, the most oil change handled by Kia of Bedford less than 3 months ago. With 33K miles on the car, our engine light turned on and we were advised by Kia Bedford that our engine needed to be replaced and would not be covered by the factory warranty due to “our neglect in maintenance in not having the oil changed regularly”. We were informed we would therefore need to pay out of pocket $7K to replace.
The idea of it was absolutely ludicrous. I called corporate Kia who confirmed same.
I was completely satisfied with Everything
Eric was great, very professional n polite. The KIA service was A+
Eric was great to work with and helped when I needed guidance on the best solution.
Mr. Ozello is always kind and always friendly!! I’ve been there at it’s busiest and watched him calmly and coolly handle each customer!! Never rushing anyone and always trying to do the “extra” for customers. He’s one of the reasons we have our car serviced here!!
Each time I came in for service Mr. James Ozello has always taken care of all my needs and I really thank him for what he does. Thank you ????????
Everything was great. I was in and on my way in a timely fashion. Thanks Kia of Bedford!!
Fast and up date progress on the job that was done on my car thanks
Very professional very attentive just serving customers.
Thank U I was very satisfied
He was a very very very very very friendly and was concerned about my feelings and I was satisfied with Anthony I'll ask for him next time I might not get him but I will ask for Anthony
Complicated people with tire sensor and additional findings gave been addressed.
James was friendly and knowledgeable with suggestion of service. Service was complete in timely manner. He is a asset to the Kia company.
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