I wasn't pleased with the overall customer service this trip. No one greeted me when I walked into the service lobby, but kindly greeted the customer who came in after me. Desk clerks didn't explain the recall for which they were servicing before or after servicing my vehicle. Overall attitude of the service reps were as though they were being bothered and not as friendly as they usually are. Upon picking up my vehicle, I feel as though I was being rushed. As I said before there was no explanation of what was done to my vehicle. My vehicle was parked outside instead of in the bay where they usually put it. Not too big of a deal, but I was just told "Your car is right outside there".
Very friendly and helpful to get my daughter into a car that was a perfect fit.
Anthony is a great ambassador for your company.
Anthony was very accommodating, I had to switch my appointments multiple times and also they did services on my car for free.
Always a great job by everyone at KOB!
I am always satisfied when I leave.
THANK YOU!! GREAT customer service
Anthony was very kind and friendly. Great customer service..
I am a loyal customer with Kia and brag to others about the red carpet treatment that I always receive.Eric was fabulous!!!
I was greeted right away in a professional and friendly way. Excellent SERVICE!!! ????
I was greeted right away in a professional and friendly way. Excellent SERVICE!!! ????
I always receive great customer service starting with the gentlemen who guide me into the shop and to James who checked me in and explained everything they were going to do, and he escorted me to a freshly washed car with a delicious cookie waiting for me. I dont mind the 45 minute drive for such great care that you take in your customers. Thank you James and the team.
My sale person was wonderful that young man was so inform Polite Respectful and he is going to own his own dealerships one day. You'll need to invest in his life as he grow I pray wisdom and integrity for him, you'll are bless to have him and his approach is great.
Very kind
Efficient
Got me in and through quickly
Jim is knowledgable and professional.
Super easy, and very efficient.
Anthony was very nice, but I was hoping to get a new engine for my 2014 Kia optima for engine failure
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