William was awesome. All I ever
ask for is communication. Being kept updated. He did that 100%
Lyft service is much better than
use of the shuttle service.
I sent a message to service manager earlier today about my concerns through your website. Please check with Mary.
Thanks
Very convenient for me to take my car to get service @ this dealership!!
Ross was very courteous and professional. He updated periodically on the status of my vehicle. He's very customer oriented.
Diagnosed and fixed problems. My car was returned and it looked like brand new. Thanks for the wash. Inwould recommend to friends family
Very professional and quick to return my car.
Pickup of vehicle with completed service took more than 30 minutes. Vehicle was blocked in by another vehicle belonging to car wash employee.
They did a good job getting my car done for me.
Edgar went above and beyond to ensure I had a ride to and from the dealership to ensure my day was productive. His positive attitude and demeanor was reassuring my truck was in great hands.
William provides excellent service and the only person I trust with my car! Thank you
Jason was an excellent service representative and exceeded our usual high expectations from Ford of Orange. He should be recognized for his personal and professional demeanor. He is an outstanding image of what Ford of Orange strives to be
Attentive and updated me when catching eye contact. Thanks again
Great service and handled everything friendly and quickly.
My recall item was supposed to have been ordered 12/21/18 by Ross, but wasn’t. When I was at the dealer & asked him about it on 3/30/19, he didn’t have any information about it.
He placed the order that day and called me on 4/1/19 and said the part was in. This was a replacement for the portable electrical power cord. I stopped at the dealer to pick it up only to find that I had to turn in the original one to get the new one. (Ross claimed it said it on the recall letter, it doesn’t). I don’t carry it in my car, I use it nightly in my garage where it hangs on the wall.
I returned the next day with the original cord only to have Ross compare the # on my cord to the recall list & find out that mine was not on the list. All of this could have been handled via phone if he had only told me it was as simple as comparing the # on the charger.
Waste of my time.
Great customer service skills
Mr Padillas kept giving me updates on my vehicle . Very satisfy with his help.
As always, Joel provided excellent service. I bought my 2015 Edge in for new tires, balancing, replace wiper blades and servicing. I arrived at 7:00 AM and the work was completed by 11:00 AM which I greatly appreciate ??
Jason is always super helpful determining what maintenance is priority and making sure every complaint/problem is addressed. It’s always a pleasure doing business when he’s watching over our service request(s). As long as Jason is there I’ll continue to have all my service done at this dealership.
One of the reasons I brought my truck in was because of white smoke coming out of the exhaust. Look at the work order. I was told it was because I didn't change my oil often enough. I have documented proof that I do. Anyway it started smoking about a mile and a half away.I ha,be no faith in your service department and you will not see me again. This will not be a big because I feel they do not want to put the time or effort into doing a good job.
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