Ross has really great costumer service. First time there and I had a fast and great experience.
Very nice and professional. Answerd all my questions.
when I pick up my car edgar was not there so so the person next to his desk gave us the keys,not very friendly when we ask questions, he answer I have to wait for edgar,just not very nice,
Great job - courteous and professional -
Will was fantastic. The rest of the staff, especially the ones in the front service office, are horrific! They do not greet you upon arrival or ask if you've been helped. You hear them complain about their work and are quick to pass the buck. Completely unprofessional and a terrible representation for the Ford brand.
Great service from Junior.
Ross has always been professional and friendly. He makes you feel like you are welcomed and part of the service family.
I was struck by the personalized attention and the attention to detail.
Thank you!
Was very professional got my truck in and out fast great job
I came to Ford of Orange for replacing a broken brake lamp bulb on 11/26/18.I’m very glad I received excellent service provided by Joel Angulo,who is very always friendly,patient and professional.Thank you,Joel.
Will went 100% over and beyond his regular duties to make our car repair experience a good one. He orchestrated a rental for us since my daughter had to work and left it up to me. Thanks Will!!!
Will is the best! I only go to him and he has always provided the best customer service you could ask for. Thanks Will!
He did an excellent job of explaining what needed to be done, and why. Genaro is a good communicator, he called when he said he would.
Jason yee is a pro gets the job done and is ready
To take any questions about your ca.
Yes Jason was very good and exceeded my expectations also I deal with Ramon in parts Who is also very helpful and efficient hell
We took our Ford EDGE in for a problem related to idling speed. It was diagnosed as brake booster vacuum leak. A new booster was installed. On the way home we experienced performance problems. We pulled off the freeway and parked the car. The rotors were read hot and we called Ross to let him know. We returned the car the next morning by raising the brake pedal by foot which released the brake. The technician discovered a faulty booster. The car was at the Ford&Mazada of Orange service department for a day and a half waiting for authorization by Ford to replace damaged rotors, discs, and booster. We commend Ross for his professional service in meeting our needs.
Social