Putnam Lexus Auto Repair Service

Timely service appreciated. Thanks

good service; thank you.

Thanks to David who takes great care of his customers. Really appreciate all his service!

None

David is always good. Prompt, reliable and attentive. I really appreciate the service he provides. Thank you.

A bit concerned the air pressure on my new Michelins tires. They were read at38lbs, and rose to 40 after driving home for 7 miles only. I thought suggested pressure was at 34lbs. Was told it will go down in the morning or cooler temps. Am watching same. Is 38 too much on a normal day? Answer me at please.

From the time I opened my door upon arrival at the service center until I returned with the loaner vehicle and headed home, I received nothing short of friendly, respectful, stellar treatment. But that’s the way it’s been at Putnam since I first started doing business here in the mid -1990’s. Thanks to all of you!!!

Alma goes above and beyond to answer my concerns and questions about my two LEXUS.

George is always friendly and efficient

Efficient, friendly, informative.

Really professional and well done

Feedback for the maintenance: The communication with Randy was pleasant, and I appreciate that the vehicle was returned thoroughly cleaned. However, I noticed that my front and rear tires were swapped without any prior notice or approval. According to the multi-point vehicle inspection sheet, the front tires were at 3/32" and the rear tires were at 0/32" prior to the service. After the maintenance, the two severely worn rear tires (0/32") were moved to the front. I had video evidence confirming this. I became aware of the issue when I picked up the vehicle, but was unable to address it at the time due to other commitments. Swapping in the more worn tires to the front significantly increases the safety risk, and I’m concerned about why this change was made without informing me or obtaining my consent. I would appreciate clarification on why this was done, and how we can resolve this issue promptly.

Always a pleasure to be greeted and have Randy manage the service of both our Lexus cars.

I really appreciate Benjamin and the entire service team. I know my car is in great hands and I trust that they have my best interest too.

Thank you for the senior discount, that was very nice! ????

Alma has been my service advisor for quite awhile and is always amazing!

Randy performed an Excellent job as always. I was a little early but that was no problem. Thanks for letting me drop off when I did.

Alma she very following up and details ????

It was an easy peasy experience.

Very well done service ! Professional and thorough!