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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9414 reviews 71%
4 star 2759 reviews 21%
3 star 248 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Monita C.
5 out of 5
4/15/2024
Great crew at Putnam Lexus.
Paul A.
5 out of 5
4/14/2024
Every individual I dealt with was very courteous. The service I received was very professional. The work done on my car was completed in a timely fashion. I really appreciated how kind and thoughtful everyone was.
Terri E.
5 out of 5
4/14/2024
Excellent Service as always! Personnel very very Professional and knowledgeable! Thank you, Lexus!
Leslie Janine.
4 out of 5
4/14/2024
As usual, David took excellent care of me and my Lexie. He kept me well informed as parts were ordered and repairs were completed. And he was very clear and organized in explaining all the charges for a rather hefty bill. I love working with David. Putnam is very lucky to have him! Thank you! Leslie Magyar
Asha L.
5 out of 5
4/14/2024
Randy is always extremely professional and helpful. He has excellent customer service and is amazing at communication. He always takes very good care of my car's needs and I couldn't be more appreciative of his help.
Dulguun B.
5 out of 5
4/14/2024
Thank you David and team! It was a smooth experience from start to finish, really appreciated it.
Margaret K.
5 out of 5
4/14/2024
Ben was great
Fred M.
4 out of 5
4/14/2024
My FOB replacement service by Randy was done promptly and smoothly.
Angela J.
5 out of 5
4/13/2024
Randy is very informative and nice!
Mayumi I.
4 out of 5
4/13/2024
Ben did take care of my beautiful IS for regular maintenance and my important request.
Audrey M.
4 out of 5
4/12/2024
Easy to schedule online; appreciated the text reminder; driving into the service center, passing off the keys, short efficient discussion regarding the service - altogether easy and quick; turnaround service was within timeline stated; car was beautifully detailed and cleaned.
Konstantin B.
4 out of 5
4/12/2024
Just perfect !
James K.
5 out of 5
4/12/2024
Great service Ben was easy to work with
Lauren Z.
4 out of 5
4/12/2024
Mario was great. He made sure to be in constant communication with my while my car was being repairs and he also took the time to listen to and address my concerns regarding price and timing.
Kelly S.
4 out of 5
4/12/2024
Randy is friendly and knowledgeable. He doesn’t pressure me to get services done before they are needed but does let me know when it is finally time to do so, like with my brakes. I appreciate his honest feedback. He is my preferred service representative.
Quintard G.
5 out of 5
4/12/2024
George Aguirre did a wonderful job and we were very pleased!
Richard K.
5 out of 5
4/12/2024
Thanks for your help, Mario!
Christine R.
4 out of 5
4/12/2024
Love George. Hate these surveys.
Barbara E.
5 out of 5
4/12/2024
Mario did a great job ,taking care of me. The team at Putnam service desk is the BEST! So kind, friendly and helpful!!
Veena K.
5 out of 5
4/11/2024
Mario is very professional - always job well done. Lexus should be very proud to have him on board.

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