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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9406 reviews 71%
4 star 2756 reviews 21%
3 star 248 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Joanie D.
4 out of 5
7/18/2024
Alma is a rock star.
Bruce K.
1 out of 5
7/18/2024
My car had a lug nut issue and that needed to be re-threaded. I was told that the car was driven 25 miles to make sure that the Lugnut was safe for me to drive. I do not understand this issue because whenever a tire is changed or any other issues with tires, the Lugnuts are removed and replaced and the car is not driven for 25 miles. I find this explanation and satisfactory and it was given to me by Benjamin Nino. Please give me a call back for some plausible explanation on why my car was driven 25 extra miles. My phone number is ****-****-xxxx. And my name is Bruce K
Duane K.
5 out of 5
7/18/2024
Gteat service led by Mario,
Suzanne T.
5 out of 5
7/18/2024
my service advisor is great!
Hui L.
1 out of 5
7/18/2024
I think they did really good with the inspection/etc., but I noticed an issue with the replaced driver side mirror cover after I took the car home that it was not fully fitted. There is a noticeable disconnect where the top inside corner of the painted metal cover isn’t fully flush with the black plastic housing.
Yuwan L.
5 out of 5
7/18/2024
I give four stars for the team work, thanks
Karin Lynn.
4 out of 5
7/17/2024
George is wonderful!
Roberta S.
5 out of 5
7/17/2024
Mario is an exemplary employee! Warm and polite and respectful….and detail oriented. What more could I ask for? He pointed out everything that was being done to my car….what it may need in the near future, etc.
Justine R.
5 out of 5
7/17/2024
Very helpful
Barry N.
5 out of 5
7/17/2024
David Liss was awesome! His customer service was excellent! While my car was being worked on he always took the time in his busy schedule to provide me with status updates. I’m very happy to have David as my Lexus service advisor!
Hoko H.
4 out of 5
7/17/2024
Mario was thorough and explained all options to me without being overly assertive. He communicated well via text and was very prompt in his support. I appreciated the video clips of the car inspection and commentary in the final report as well.
Elizabeth L.
5 out of 5
7/17/2024
David was very helpful and followed up on my questions.
Cynthia H.
5 out of 5
7/16/2024
Always love the service I receive from Alma and the team at Lexus! Thank you !
Ebrahim A.
5 out of 5
7/14/2024
Thank you
Tim T.
5 out of 5
7/14/2024
It took a long time, especially for a simple 5000 mile check. Also I forgot my free keychain. Service and wash were excellent though and Randy was very helpful and kind.
Wilma G.
4 out of 5
7/13/2024
On time and at a fair price
Jeffrey B.
1 out of 5
7/13/2024
Lack of clear communication. I was told what the estimate was, but then the actual bill was higher. Apparently I wasn’t told that the estimate didn’t include tax. It’s not about the dollars and cents; it’s about creating clear expectations.
Walter J.
4 out of 5
7/13/2024
Randy is great to eork with Always lets us know what is happening. Wj
Binerva G.
5 out of 5
7/13/2024
Alma is very accommodating & pleasant. It was very easy for me to schedule service. Service car was very convenient. Thank you!
Sharon F.
1 out of 5
7/13/2024
When driving home I noticed the clocks were not reset after the new battery installed My son reset them Otherwise all was good Sharon F

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