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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9406 reviews 71%
4 star 2756 reviews 21%
3 star 248 reviews 2%
2 star 452 reviews 3%
1 star 357 reviews 3%
Review Us
Robert C.
5 out of 5
8/3/2024
Thanks, Randy! Always appreciate your support.
Tim R.
5 out of 5
8/3/2024
Ben is the best service person. I am also glad I can make an appointment in person on the phone and not online. Much easier for me and others I talk to
Cathy D.
4 out of 5
8/3/2024
Alma was amazing! Professional, positive and proficient in every way! If she’s not already in management, she should be considered for a promotion.
Cesar V.
5 out of 5
8/3/2024
Thanks very much for your service you always doing a job
Matthew W.
2 out of 5
8/3/2024
The technician didn't turn the maintenance notification off after service
David B.
5 out of 5
8/3/2024
Randy is a great representative of Lexus’ quality.. Well done Randy !!!
Nicholas S.
5 out of 5
8/3/2024
George was fast and professional. I appreciated it.
Susan R.
2 out of 5
8/3/2024
It took longer than expected, almost 3 hours.
Nancy M.
5 out of 5
8/3/2024
The Lexus team never disappoints. I appreciate the care in which the team informs, provides and takes time to give professional and individual attention.
Richard T.
5 out of 5
8/3/2024
Ben is great and very helpful.
Francis M.
4 out of 5
8/3/2024
The team took care of the “extras” not part of the interval mileage checkup without fuss or charge. Ben explained the need for new tires and proposed a safe an affordable plan for their replacement. Great experience all around. Thank you, Putnam Lexus!
Barbara B.
5 out of 5
8/3/2024
It was my first service for my first Lexus and it was a fantastic experience. George, and indeed all the staff, were incredibly polite and competent. Thanks to George and everyone.
Sky H.
5 out of 5
8/3/2024
Randy and the whole team made the entire service experience, comfortable and seamless.
Ernesto P.
5 out of 5
8/2/2024
He did a great job
Sanaz H.
5 out of 5
8/2/2024
David Liss is a service professional, knowledgeable and a best at his craft
James S.
4 out of 5
8/2/2024
Randy is the best
Jane M.
2 out of 5
8/2/2024
Randy has great interpersonal and technical skills but his promised follow up is unpredictable.
Melissa G.
3 out of 5
8/2/2024
There is still a tire pressure gage light still on. I read that it could be a battery that is out. The went to check tire pressure and all good. Bummed that was not looked into when they maintained the car.
Lena V.
5 out of 5
8/2/2024
Randy is always awesome .
Lucila F.
4 out of 5
8/2/2024
Alma Cardenas-orozco was very helpful and attentive. She answered my questions and made suggestions in regards returning in the near future for a follow up on some of the repairs my car still needs. She was courteous and pleasant and knowledgeable. I’m very pleased with her help .

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