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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9385 reviews 71%
4 star 2751 reviews 21%
3 star 248 reviews 2%
2 star 451 reviews 3%
1 star 356 reviews 3%
Review Us
Elizabeth F.
4 out of 5
3/22/2025
Ben was great. Very customer oriented.; proactive on our behalf.
Linda M.
5 out of 5
3/22/2025
Alma was friendly, helpful and knowledgeable.
Janet O.
4 out of 5
3/22/2025
Fast & efficient
Jean H.
5 out of 5
3/22/2025
I am grateful to Ben for his consistently great service. He greets me by name, is familiar with my car and preferences, keeps me updated as work is done and I know I can trust him to provide sound advice.
Patricia M.
5 out of 5
3/22/2025
David is always courteous and provides a wonderful experience for the customer. I live in SF, but always take my car to Redwood City for service since I know it will be a good experience. Thank you, David!
Javier C.
4 out of 5
3/22/2025
Thank you for the service I am very happy with the dashcam. I will bring my car in the future for the oil change. Randy was very helpful even gave me a discount.
Elizabeth O.
5 out of 5
3/22/2025
Randy was great!
Jian L.
5 out of 5
3/22/2025
David is honest and customer focused. I have trust in him getting the job done well and at the right price.
Catherine M.
5 out of 5
3/22/2025
Randy was terrific. Had a great experience.
Margaret G.
5 out of 5
3/22/2025
Great service. Was very happy working with Randy
Roopa K.
5 out of 5
3/22/2025
David is very good. He always has a way of letting me know exactly what I need done
Maureen S.
4 out of 5
3/21/2025
Ben is a wonderful Lexus representative. Excellent customer service couldn’t be happier.
Donald G.
5 out of 5
3/21/2025
Very satisfied. Positive in every way.
Chuck K.
4 out of 5
3/21/2025
Best dealership I have ever dealt with. Alma was great
Edward B.
5 out of 5
3/21/2025
David was very helpful! He provided me a loaner vehicle which was very helpful, as we live fairly far from Redwood City. It was a very positive experience overall!
Shijun L.
5 out of 5
3/21/2025
Mario is knowledgeable, professional, and a helpful service advisor. He embodies the Lexus spirit of delivering superb value to customers through excellent service.
Beverly M.
5 out of 5
3/21/2025
Very good service. Thank you
Kory B.
5 out of 5
3/21/2025
David is the ultimate in top customer service. He puts in the time to ensure our car's needs are taken care of
Antoinette G.
4 out of 5
3/21/2025
George is outstanding!!!
Sky H.
5 out of 5
3/21/2025
Randy provides a five star excellent personal service attending to all needs. Very grateful.

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