John is great. Pay him more money so he stays
Thanks for the service, great!
Jon Kenney is the best!! Please get him a name sign above his office!! Me and my car feel like the step children of the dealership!! ????????
Jon is always very helpful and courteous.
Good timely service. Very satisfied
Fiat of Scottsdale never disappoint very good service Jon Kennedy always helpful
Excellent service, facility, and staff!
I would only recommend Fiat/Alfa of Scottsdale because Jon Kenney is such a great service advisor.
Jon did everything in his power make things were done correctly.
Jon Kenney is pleasant, polite, organized and knowledgable about Service and the dealership. He is the main reason that I continue to drive to Scottsdale service rather the dealer close-by.
D.Smith
Seemed like a lot of disconnect in the whole process. When I showed up for my appointment they didn’t seem to have me on record. They also did not have record of the vehicle maintanence plan I had purchased and kept insisting I needed to pay for my service. No attempt was made to actually check and verify I had purchased a plan. I had to bring in paperwork and take it to sales myself to verify. For my 11:30 appointment I was told my car would be ready between 3 & 4 pm. At 5:30 I got a call saying they needed to keep the car overnight. This was for oil change and tire rotation. I was told this was because they were very busy but earlier in the day the rep had told me they were very light that day. I was told the car would be ready no later than 10 am the next morning. I got a text the next morning that the car was ready about 9 am. I went to pick up the car but the rep was nowhere to be found. After waiting 30 minutes I finally asked one of the other non/Alfa reps if my rep was in that day. She called him and he was out making a parts run and said that he had not expected me to be in at that time even though I had gotten a text that my car was ready. The rep told me at that time that he would not be back until 10:30 am and he was still trying to tell me I needed to pay for the service. I had to explain to him again that I had gone to sales with my service plan paperwork and verified the plan purchase. At that point he finally had the other tech zero out the invoice and give me my car. All in all with waiting it took 45 minutes to pick up my car. Worst experience I have ever had at a dealership.
Jon was very professional and friendly. They tried to help me with the odometer issue and they couldn't correct it. Oh well
Thanks for taking care of our Fiat
My service person, Jon Kenny is incredible. He is easy to talk to and understands what I need. Great job. I don't have to worry about things being done right. They are.
I always know, I can count on my advisor John Kenny with my fiat.
I brought my Stelvio in for 10,000 mile service, tire rotation, a software update, and was told that I needed to get a coating re-applied to the paint. I sat in the service lounge for almost three hours and only an oil change occurred. Nothing else.
I drove in from Prescott, AZ and it appears that I have to come in again. So, I wasted 7 hours during a work day.
This is not the first time that I received poor service.
Jon is always helpful, friendly, and knowledgeable
Jon explained to me my car details and my experience with him was smooth sailing. Appreciated his professionalism!
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