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Real Reviews From Verified Customers

Service Center Review Summary

5 star 13407 reviews 69%
4 star 4468 reviews 23%
3 star 368 reviews 2%
2 star 675 reviews 3%
1 star 509 reviews 3%
Review Us
Brittney S.
5 out of 5
4/15/2024
Mario was very helpful in getting my questions and concerns answered. His communication all together is definitely a plus.
Alejandro H.
5 out of 5
4/13/2024
Excelente me encantó muy amable y muy pofecional lo recomiendo con toda la con fianza del mundo me encantó Thank you Alex
Robert M.
5 out of 5
4/13/2024
Very polite and professional
Julia P.
5 out of 5
4/13/2024
So very courteous and well done
Diana A.
5 out of 5
4/13/2024
I appreciate how Jaime is always prompt and helpful!
Jonathan D.
5 out of 5
4/13/2024
Great service
Rebecca B.
4 out of 5
4/12/2024
He was very professional and helpful. He kept me informed on the progress of my car. Very happy with the service! I have had my cars serviced here for 20 years . I have not been disappointed!
Matt H.
1 out of 5
4/12/2024
Everything was fine except everytime I get my car back the air conditioning is on full blast on the coldest temp with the windows down. Gas is expensive and I know they tend to do this but out of respect for the customer it would be nice if they adjust the air back to how it was when I left the car and not full blast showing no regard
Joy D.
4 out of 5
4/12/2024
My only comment is my appointment was at 445pm. I was 7mins late traffic. Called ahead to confirm appointment again. Pulled into the service department and waited til 530pm before someone came for car. One customer representative noted the time and was surprised I was still going to be took care of when dept closed at 6. Why schedule so late 445pm if it overburdened the service dept to finish up? Other than that I was took care of and thank you for that.
Mark Z.
5 out of 5
4/12/2024
Excellent service job
Lori W.
5 out of 5
4/12/2024
They don’t come any better than Mario Bloomfield and/Jimmy. Thank you for providing the best. Always a satisfied customer. Lori W
Thomas W.
4 out of 5
4/11/2024
Derek as usual met me at my vehicle gave me a correct estimate and it was only 10 minutes after the time he said it would be donee by.
Harry S.
2 out of 5
4/11/2024
My service advisor, Tony Conley was great, he couldn't have been better, and I have no problems with him whatsoever. In addition, my service wait time was less than predicted, so I'm happy with that as well. What could have been better was the price for a lube, oil, and filter. That's all I wanted. Yet that cost $88.79. Prior to this past October I lived in Orange County. All my service was done at Tustin Toyota during the past 24+ years. Just to compare, to see if they had recently raised their prices "too", I called Tustin Toyota to get a price quote for a lube, oil, and filter .. and the price they quoted me a few days ago was nearly $30.00 less than what you charged me for the exact same thing, nothing else, which included the multi-point inspection. If you don't want Toyota customers in these price-inflated times taking their cars to Jiffy Lube for a simple lube, oil, and filter, completely depriving you of that business, I would strongly suggest being more price-competitive.
Jeffrey C.
5 out of 5
4/11/2024
Jamie is so great at his job He just makes every visit to your facility great. Thank you for everything. :). Jeff. :)
James B.
4 out of 5
4/11/2024
Excellent service & knowledge
David J.
5 out of 5
4/11/2024
Mario is friendly, knowledgeable and helpful with all my multiple Toyota vehicles.
Randy Y.
4 out of 5
4/11/2024
Outstanding service! I had an inquiry about an issue that he never heard anyone ask before. So he made a couple of quick calls to get the answers I needed. Very helpful!
Lisa E.
5 out of 5
4/11/2024
Great Service
Danny V.
5 out of 5
4/11/2024
From the greeter to the service advisor. Really friendly and helpful. **** the checkout (reddish hair) very friendly every time I go there. Thank you for making it a place to go.
Veda M.
4 out of 5
4/11/2024
Mario was efficient, courteous, and very professional. He has seen that I had had a long day as I am in the medical profession and wanted to make sure that I got my car serviced and that I was in and out as quickly as possible. I wanted him to know so thankful for the courteous service he gave me.

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