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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
John D.
4 out of 5
12/18/2021
Pete was awesome, work done in a timely manner ! Kept me up to date and we discussed future work that needs done. He’s the kind of service advisor has people coming back to Grapevine Ford!
Jim D.
5 out of 5
12/18/2021
Great service all around! Thank you Aaron
Jeffrey S.
5 out of 5
12/18/2021
Heath did a great job.
Doris G.
2 out of 5
12/18/2021
We were there too long and didn't keep me informed.Gave me and appointment on Thursday for 12:30 didn't call me to let me my appointment had been cancelled
Wayne W.
4 out of 5
12/18/2021
Heath has demonstrated a very high level of customer service and certainly exceeded my expectations in the area of customer satisfaction. I appreciate his diligence in following up and following through on the repair issues. Thank you!
Amy P.
3 out of 5
12/18/2021
Very helpful with a last minute tire issue!!
Bailie M.
4 out of 5
12/18/2021
Pete was great. Good communication, beat the time estimate, and answered all of my questions. I’ll be back.
Zak D.
5 out of 5
12/17/2021
Tyler was very helpful and knowledgeable with all needs to my truck. Appreciate all your efforts Tyler, well done!
Marian B.
5 out of 5
12/17/2021
As always Aaron is an excellent outstanding person to work with. I trust him completely. Mbe
Federico C.
5 out of 5
12/17/2021
First time that I have worked with Tyler. He was helpful.
James G.
5 out of 5
12/17/2021
Aaron was great! Professional and polite. Thank you!
Nafis K.
5 out of 5
12/17/2021
Excellent service from Tyler
Susan R.
5 out of 5
12/17/2021
Jody is phenomenal and was so helpful! She communicated with me regularly while our car was being fixed. She is great!!
Gregory M.
4 out of 5
12/17/2021
They made the entire process extremely painless. They picked up the vehicle, took care of everything and returned it once it was done I couldn’t be happier. ????????????
Scott F.
2 out of 5
12/16/2021
Bob was excellent as usual, but my CarPlay is not working and I’m very busy bringing it back and forth is frustrating. Disappointed that I have another issue with my Lincoln navigator.
Enoch T.
5 out of 5
12/16/2021
Pete in drive up service took great effort to service my F150
James B.
5 out of 5
12/16/2021
Matt was great! Very professional! Kept me up to date thru the whole process. Very efficient. Job well done! Thanks Matt.
Robert G.
5 out of 5
12/16/2021
Pete is awesome as always. Took care of my concerns and got me out and on my way quickly!
Leonard M.
4 out of 5
12/16/2021
Bob is the best service agent of all
DAN R.
5 out of 5
12/16/2021
Great job! Thanks Pete ! You are always there for me! Merry Christmas!????

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