Service manager is very professional and actually likes his job and gives customers his full attention
Always provides exceptional customer service!
Tyler is my guy. I won’t take my truck to anyone but him for service. Send the survey.
Daren is the most friendly and competent person I’ve ever dealt with. He goes above and beyond to keep his clients informed. He makes you feel like a valued customer at all costs.
Tyler was very friendly and has great customer service but the dealership didn't have the rotors I needed for my car. I figured the service deot had those parts before I came because when I scheduled my appt I told the lady what was going on with my brakes.
Thxs
The staff was very friendly and accommodating! We appreciated the loaner car.
Love working with Pete. Thorough, professional and very personable.
Everything went as planned. I was kept up to date on progress.
He's always meticulous with the service and that's the reason why grape vine Ford has me driving 50 miles to get my vehicle serviced.
Great job and service. Kept me well informed on timing.
Very happy
I was completely satisfied with the service I received from Pete Roshell.
Heath is always great to work with!
Thanks for getting me taken care in such a timely manner
While Heath was polite and in good communication, he did address our routine service needs and alignment problem. Unfortunately, we did not get rear lincoln monitor working, nor did the recall get addressed. Aldo, the car was returned dirty. This was our first time as a Black Label customer with Grapevine. We really would like our car fixed and returned clean. We do not want to continue sending our very expensive SUV in for service. Very frustrating.
Excellent service. Thank you!
Heath took care of my needs.
Heath was fine. Keeping someone’s car a month and 90% of items were not duplicated or nothing we can do to change it…..is totally ridiculous. Lincoln’s leather seat installation is a joke to expect the technician to just ‘tuck in raw edges’ and expect it to stay? Joke!!
Mr. Heath is a very nice person and customer representative. Thank you for helping me with the repair of my car
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