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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Kyle C.
5 out of 5
7/9/2019
Alfredo was great. I normally deal with Pete when I come to grapevine ford, but Alfredo did a great job in his place!
Timothy T.
5 out of 5
7/9/2019
Thanks!
Priscilla L.
5 out of 5
7/9/2019
Pete is awesome! He always takes great care of me.
Luis V.
5 out of 5
7/9/2019
The service was great and quick. Very good.
James R.
4 out of 5
7/9/2019
Bridget was so helpful with an issue that we both resolved with her looking back into my records, Grapevine you are lucky to have her in your business.
RICHARD S.
5 out of 5
7/9/2019
Excellent service by all.
Arthur E.
5 out of 5
7/9/2019
I actually want to recognize Jody McPhail. She stepped in both times in Eddie's absence and made sure I had a good experience. Without her proactively taking ownership of my situation, the outcome would have been very bad.
James H.
5 out of 5
7/9/2019
Very professional, took care of setting up shuttle pick up and vehicle was ready to go when I got there.
Claus H.
2 out of 5
7/8/2019
Got all sorts of automated messages, and a request to complete this survey to tell you how your service was, but no word on if/when car is ready for pick up.
Ami D.
5 out of 5
7/8/2019
Alfredo provided us great customer service. He answered all our questions and communicated back to us in a timely manner. We appreciated his wonderful customer service!
Brian V.
5 out of 5
7/8/2019
Was very pleased with service
Mike A.
1 out of 5
7/8/2019
2.5 hours for an oil change and I made a 7am appt. unacceptable
Rich P.
5 out of 5
7/8/2019
Andrew made the experience painless it was very smooth beginning to end
Karen S.
5 out of 5
7/8/2019
I was amazed by how my car looked after my service visit. Gorgeous! I am grateful for the care and time and extra efforts on my behalf from Jason Scaff.
Paul B.
2 out of 5
7/7/2019
Your motor is known for block issues your team did little work to determine true root cause. I am done with Ford Chevrolet has a better warranty anyways. SA was ok
JOEL H.
5 out of 5
7/7/2019
Prompt, courteous, quality AAA+++
Erin H.
5 out of 5
7/7/2019
Pete was awesome! Thank you for the fast friendly service!
Tim B.
5 out of 5
7/7/2019
The best part of my service experience was the professional and courteous treatment by Pete Roshell.
Mark R.
5 out of 5
7/7/2019
Awesome!
JAMES D.
5 out of 5
7/7/2019
Alfred did an amazing job! Thanks!

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