Robert was very friendly and helpful. He made the whole process quick and easy. I will be asking for Robert from now on to help me with any service needs in the future and hope to he is around for a long time with grapevine ford. Best experience I’ve had in recent visits with your dealership.
Jody was the best, she worked very hard to get my truck in and out of the service department as fast as possible.
Great sense of urgency on getting my car fixed, and I really appreciate the service.
Will try to do the survey when I get it. He was fantastic on helping me.
Jody was very helpful and did an excellent job of communicating with me before and during my vehicle repair.
Aaron consistently provides personalized service, and really makes you feel “taken care of”
Pete was very helpful and explained everything as my truck was serviced
Thank you vedy much Mrs.Bridgett Ally for the speedy service on my vehicle. As always fast, courteous, an reliable good work is what to expect when you visit Grapevine Lincoln. Thank you.
Excellent service advisor and overall service.
Laura Benavides always takes great care during our service visits
Jason is always super helpful and very knowledgeable. He makes the process much easier and seamless.
Outstanding Service and personal attention!
Great service and nice people
Andrew was just simply amazing. His knowledge of my truck and parts and issues was above par. His customer service was top notch. In fact when I come back to Grapevine Ford I don’t want to deal with anyone else. 5-1/2 stars for gim
Outstanding service demonstrated throughout the recall work performed on my vehicle and keeping me informed every step along the way.
Pete Roshell is the best customer service partner/executive I’ve experienced. He completely went the extra mile in supporting me and my needs. Also, I pay attention to how people treat not only me, but their own colleagues. Pete is the definition of integrity...always doing the right thing no matter who you are l, what your doing, or who you are talking to. Grapevine Ford is very fortunate to have Pete on their team interfacing with customers. Simply put, people will come back because of a Pete.
Laura
Is an asset to your company give her a raise, she is very professional and very customer service oriented.
All good. Thank you
Regards
GEORGE M
Andrew solved all my problems. I really appreciate the follow up for all the items needing attention. Excellent service!!!
Great attitude, very friendly and went the extra mile to take care of me.
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