Nice work kept me up to date on all the services being performed
Good job. Very satisfied.
Your “Quick Lane” needs to be renamed or you need to look at how it is being used. Tried several times to bring the car in only to be told it could take 2.5 hours or longer to change the oil. Only when I show up at about 7 am can I get the job done in about an hour or less.
Trying to be a loyal customer but the local oil change places are sometimes easier than dealing with your “Quick Lane”
Aaron did a great job.
Handled everything as promised
Joe
Mrs. Bridgette takes such good care of me when I bring my car. I drive an hour to get serviced. Always welcomes me with a smile and such great customer service!!!
Jody was up front and accurate when she set my expectations concerning my car. She also informed me of your rental service which saved me a lot of time and money. I have Jody saved in my phone for future service needs.
My car is still not fixed.
Very timely service and follow up.
Cant fix truck. Everyone ignores me. Wont return phone calls. Assistant service manager promises to take care of issues and does nothing also!! Laura Benvinedes wont contact me back. ASM wont call me back?????
Great service on our Ford Mustang with regular communication and updates. Done on time and properly. Job well done.
Josh has great customer service skills and was professional. I appreciate the contact and that he took care of us and had the truck ready with in our time line. It was nice to have someone we could trust since we were in town from NC and needed immediate repairs.
First experience with Grapevine Ford service department. Bryan was great!
Josh was great, I appreciate that he kept me informed of what was going on and when my car was ready.
Grapevine Ford demonstrates a genuine concern for customer satisfaction.
When I arrived at 10am Monday I was somewhat skeptical of your process- cars were going every which a way and there didn’t appear to be any service people around —- about 10:20 the line started moving and very attentive, helpful people we’re available. Laura was very professional and thorough to the extent of shuttling me home when your shuttle people were short staffed. Thank you for a painless warranty repair.
Bryan is an amasing young man! Every dealership would be so lucky to have such a concerned employe. A truely pleasant experience !
Bridget takes care of the problem, she represents Ford very professionally.
I appreciate all services. You took care of me even though i did not buy it here.
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