Pete always provides the best service. I am completely satisfied bringing my vehicle there.
Jody was just terrible, In the future I will always request her!!!
Excellent customer service
Eddie was attentive to my concerns
Jason always takes good care of us, and my wife if comfortable going up there too. Makes a big difference when I can't go myself.
Thank you for an outstanding job
Miguel displayed a very professional attitude during my service experience and I was comfortable with with his recommendations.
All went well. Pete did a good job.
Eddie did an awesome yet again!!!
Andrew was very professional. Next time I need Ford service I will call him direct,
Jody McPhail is fantastic, consistently. This is the second time we have needed service from Grapevine Ford and it’s been great, in large part due to Jody’s pleasant and professional attitude, keeping us well-informed along the way. Thanks for taking great care of us!
She arranged for me to have a rental car. This was incredibly helpful while my vehicle was in the shop for the second time.
Pete was super helpful, and still managed to over-deliver on my expectations.
Darren always does a great job when I bring in my vehicle.
He is very friendly and always remembers me !
Jody, was great giving updates and explaining the issues
Your process of getting the vehicle back to the customer is totally broken ‘it resembles a demolition derby .! Vehicles are moved around like planes on a aircraft carrier. You need to have about 10 parking spaces where the customer can pick up their vehicle. My Escape was in the line for over a hour and 20 minute before I was told it was ready !
Pete is always taking care of me and my cars..grapevine Ford has serviced all my vehicle issues.
Laura is very thorough. She is an asset to your company. Laura went above her customer service skills. She is very friendly and outgoing. Awesome job.
Social