Jason extremely helpful knowledgeable, and trustworthy.
Service was quick,friendly and just what I needed!
Great customer service and vehicle returned at the promised time.
Eddie was fantastic!
He made me feel like a VIP.
Thank you for a great experience!
Always provide me with great service thank you very much for taking care of your customers
Two and a half hours for an oil change and tire rotation is completely unacceptable!I bought my car about a year and a half ago and your maintenance department is the worst I've ever dealt with. Every time I schedule an appointment I know I have to call the day before to confirm but for some reason I'm never in the system for an appointment...EVERY TIME!!!! Then as I stated above it takes a ridiculous amount of time to complete the work!
Pete is awesome. He gets me in and out very efficiently and makes sure my car is in perfect working order. Nothing goes unchecked.
Jason you did a good job with getting me checked in and handing off to the service crew.
However the entire process took 2.5 hours. I feel it should have only taken half of that time considering I scheduled an appointment. It seemed to me that you guys are overwhelmed with volume in ratio to your resources. I hope you have future plans to expand and readjust. The car wash evidently didn’t have spot free rinse because I had water spots I didn’t have when I showed up. Disappointed because I had to wash off your wash.
Andrew provides exceptional service
Staff was very friendly and professional
Great service. Will come back to Grapevine Ford.
Bridget is extremely caring and goes above and beyond for her customers. Thank you to Bridget for knowing how much good customer service means !! She’s a keeper. Give her a raise.
Aaron was the greatest! Didn’t cost us a dime since it was the battery we had brought three month earlier. Thank you Ford for being honest!
Appreciate that as busy as everyone was and that I didn’t have an appointment, I experienced thorough courteous service.
I'm very happy to the service, i'm very satisfied
Andrew was right on target for all maintenance. Great job
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