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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Althea H.
5 out of 5
8/8/2019
Jody was exceptional through the entire day. She updated me on the status and let me know she was available. I appreciate her assistance and availability.
Thomas B.
4 out of 5
8/8/2019
Andrew did a great job. In the past I have experienced less than satisfactory service. Andrew has restored my faith in your dealership. Andrew listened to what my concerns were. That has not been the case in the past. Kudos to Andrew
Rafael V.
4 out of 5
8/8/2019
Service was efficient and timely. Advisor took time to explain vehicle condition and suggested maintenance
STEVE A.
5 out of 5
8/8/2019
Pete took excellent care of me and got my truck in top condition.
Jennifer M.
5 out of 5
8/8/2019
This is the second time Eddie has assisted me with my car service. I came back to Grapevine Ford bc I was treated so well the first time!
David M.
5 out of 5
8/8/2019
Bridget, did an outstanding job, thecar looks great. Couldn't be happier.
Federico C.
5 out of 5
8/8/2019
Alfred was helpful
Lucien F.
3 out of 5
8/8/2019
Dont park cars under a tree....ask Bob.
Kenny M.
5 out of 5
8/8/2019
Andrew was polite and professional.
Erica M.
5 out of 5
8/7/2019
Quick and efficient
Sheri W.
5 out of 5
8/7/2019
Andrew always goes above and beyond to ensure my needs are met. I appreciate his class a customer service
Doug M.
4 out of 5
8/7/2019
Bridget was fantastic she took over with a bad situation regarding my tire. I had maintenance done on my car and rotated the tires they rotated the tire that had steel cord worn through all the way around on the inside and put it back on. Again Bridget responded exceptionally well and kept me satisfied we all have problems it’s how you handle them when they come up and Bridget did a very very good job
Kenneth J.
4 out of 5
8/7/2019
I always come back and ask for Bob, Eddie or Alfredo. Glad they are a part of the team up there. Bob was very helpful and my car is feeling great. Thanks again.
Kyle B.
4 out of 5
8/7/2019
AMAZING LINCOLN TEAM!
Todd L.
5 out of 5
8/7/2019
Thank you so much for your help. Jody is great.
Ginny F.
5 out of 5
8/7/2019
Pete was great with his service and timeliness. Glad to work with him in the future
Jill H.
5 out of 5
8/7/2019
Excellent and fast service!
Ann W.
5 out of 5
8/7/2019
Thank you for having my car repaired in a timely manner
Adam N.
5 out of 5
8/7/2019
Excellent service and friendly technicians.
James M.
5 out of 5
8/7/2019
Aaron was extremely helpful!

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