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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Woody M.
5 out of 5
9/11/2019
Great service!!
Michael W.
5 out of 5
9/11/2019
Laura is a rockstar. I wish all the service writers had her work ethic and desire to help.
Michael H.
4 out of 5
9/11/2019
Bryan went above and beyond to help me understand the history and maintenance needs on my truck. He was awesome.
Douglas W.
5 out of 5
9/11/2019
Very professional, and well done.
Robert P.
1 out of 5
9/10/2019
I had my car serviced, and when I picked up the car and merged on to the highway it hesitated and almost stalled, and then it ran rough and then the engine light came on.
Steve S.
5 out of 5
9/10/2019
Excellent service
Ty G.
5 out of 5
9/10/2019
Bryan is awesome! Keep me updated throughout the whole process and communicates throughly. Couldn’t have asked for a better experience. I’ve had multiple service appointments scheduled through him and they have all been extremely professional. Thanks again!
Oscar T.
5 out of 5
9/10/2019
He was very great with me. Got me in and out quick.
Kathy P.
5 out of 5
9/10/2019
Tyler was great!!
Katherine H.
1 out of 5
9/10/2019
Nothing to discuss
Juan V.
5 out of 5
9/9/2019
Ok
Theresa B.
2 out of 5
9/9/2019
I received a video of my truck on the lift. It appeared to have been dropped off of the lift and the techs we all laughing about it. I’m trying to get feedback from the Quick Lane employees to find out what happened to my truck that was so funny and needed videoing. Please let me know what happened.
BROOKE M.
5 out of 5
9/9/2019
He was very thorough and helped me figure out the issues with our car and get it expedited. thank you
Brian A.
1 out of 5
9/9/2019
Bad experience all around. Will bring my truck back in. Furthermore, I have been looking at new trucks and I know where I will not be buying.
Jon L.
5 out of 5
9/9/2019
Alfredo and all the staff in the service center always go above and beyond
Jeffery K.
5 out of 5
9/9/2019
Thank you for taking care of our Navigator
Tony S.
5 out of 5
9/9/2019
Great job
Matthew M.
5 out of 5
9/8/2019
Bob was great
Johnny M.
5 out of 5
9/8/2019
Andrew Shannon was amazing. He communicated each day with me about my vehicle. His customer service skills exceeded my expectations and made me so thankful that I went to Grapevine Ford to service my car
Maurizio T.
5 out of 5
9/8/2019
Pete is excellent! Best treatment we have received in service! Will contact him directly to make sure he handles our service needs.

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