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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Cody B.
5 out of 5
10/18/2019
Thanks
David B.
5 out of 5
10/18/2019
Pete is a great service specialist, he always take incredible care of me and my truck.
Lynn F.
5 out of 5
10/18/2019
Pete did a great job of providing quality customer service.
Robert H.
5 out of 5
10/18/2019
Great job
Mary M.
5 out of 5
10/18/2019
Great customer service
Jackie B.
5 out of 5
10/18/2019
Always great dealing with Grapevine Ford and Pete.
Michael W.
4 out of 5
10/18/2019
Stayed in touch with me the whole two weeks it was there. Sure could have used a loaner car though the rental car eat me up financially
Robert M.
5 out of 5
10/18/2019
Josh always takes good care of me. Thanks Robert M
Scott B.
5 out of 5
10/18/2019
Great job
Martha S.
4 out of 5
10/18/2019
Staff was friendly, was greedy upon entry. Took a little longer than normal but it’s fine because with the customer service like that, it goes to show they are there to make sure you are taken care of. Thanks!
RICHARD P.
5 out of 5
10/18/2019
Pete is always friendly and helpful. He does what he says and is very punctual.
Sue S.
5 out of 5
10/18/2019
Lauren was very responsive and her customer service was above and beyond. She was a pleasure to work with.
Will T.
5 out of 5
10/18/2019
Pete did a great job
Daniel S.
5 out of 5
10/17/2019
Thank you for assistance in getting this resolved quickly!
Shaun G.
5 out of 5
10/17/2019
Great service!
ERIC M.
4 out of 5
10/17/2019
Josh customer service is excellent. He assisted me in getting home when he was under staff on a Saturday morning. Very detailed informing me what is the process of getting my vehicle fix correctly. He made my experiences positive to come back to Ford Grapevine Respectfully, Eric E. Mac Farlane 2005 F-150 Lariat 256,000 miles 5.4 V8
DONALD M.
3 out of 5
10/17/2019
This is not an issue with Grapevine Lincoln but with Ford. This is a bad engineering design on the radio. I have read and have talked to a lot of people with Ford vehicles that have had similar problems with the radio. I was not happy shelling out 1300 dollars to fix a radio. Other than this issue this has been a fantastic vehicle.
Yolanda L.
2 out of 5
10/17/2019
Everything was so far ok but my front right tire was 22 psi .
Peter W.
5 out of 5
10/17/2019
Josh did a fantastic job of keeping me updated on the progress of the repairs on my vehicle! Kudos to Josh!
Mark T.
5 out of 5
10/17/2019
Thank you. Was quick and easy. Alfredo was professional and friendly.

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