Was a pleasures working with Tyler, look forward to working with him in the future as needed. Thanks
Good staff and the waiting area is a great place to get work done.
I traded my 2017 MKC select for a 2019 MKC Reserve (now lease) with help of Audrey and Jen. So after the Zatek appt with Miquel L. I saw my car just long enough to clear it out. Note: Jen the appraiser, said I had one of the cleanest cars she had seen in a awhile. Thanks for all you guys at the service dept do. It is always nice to go there in person. Everyone is always pleasant.
Everyone was y kind and helpful. My experience was a very positive one. Miguel was a good advocate on my behalf with my extended warranty.
Andy is a definite asset to the Grapevine Ford dealership. He listens to the customer and works with the customer to provide a level of service and satisfaction that ensures repeat business for the Grapevine Ford dealership. You have a winner! Don’t let him get away!
Richard L. Smith
Satisfied Customer
Very competent. Answered all my questions
Andrew is professional, courteous and well informed.
Andrew was the best rep I have had since I have owned the car. He was great and communicated everything to me but I asked for a state inspection and they forgot to do it. Andrew did offer to make it right but I didn’t have time. For that reason I cannot say I am completely satisfied
My wife took the car shopping the next day and when she came home she asked me to go look on the passenger side on the floor. I went out and looked down the whole glove box assembly was laying on the floor on the passenger side... I was able to figure out how to re-engage it so it Fanta so it functions properly, but the fact that it fell out suggest that it wasn't reengage properly after the airbag was changed. I emailed Brian about that and never got a reply.
The prompt service I received was outstanding
Andrew took great care of me and made sure I was satisfied. I will return because of him
I would like to get my seat belt issue sorted out
Tyler was excellent and efficient. Reminds me why I only buy from grapevine Ford
He was extremely helpful and courteous
Darren is an amazing person that provides excellent customer service
Jody communicated perfectly throughout the repair. I am very happy with all aspects of my service appointment and repair.
One thing went wrong and I had to drove back to the shop. When originally driving there th low tire warning came on. You were told about it and I assumed all tires would be checked since they were being rotated. One tire was replaced because of a sidewall puncture but they neglected to reset the sensor so I drove back over so this could be done. On my way again within a few minutes and the low tire warning is om again????? I drove aroind the block and baack to the shop where they found two tires needed air. Shouldn't this have all been checked earlier?
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