Miguel was extremely courteous/knowledgeable and focused on customer satisfaction. Thank you
The engine cleaning looks like whom ever was doing it was called away. The rear of the engine was pristine, while the front was forgotten. I took a picture and emailed it to Eddie. Disappointed that my new key fob wasn’t given to me, however, Eddie said he would mail it. Overall, I think your service department is really nice, both clean and staffed with really nice professional advisors.
Service was great as always
He delivered as promised. Hard to find that these days
Daren is exceptional as always. Thank you for superior service!
Was told my service would take between an hour to an hour and a half, took a little over an hour. Talk about great service!
Tyler exceeded expectations.
Andrew did a great job assisting me!
It was my first time to Grapevine Ford. I was impressed with the professionalism and positive atmosphere at this dealership. I will definitely be coming back in the future.
I just had 1200 of service on truck last week. Now hearing noise around motor that was not there before services. No idea what it is. To be determined upon diagnostic. Just baffled as to why unfamiliar noise was not pre-existing to work. However, customer service of Josh is great!
Fantastic service. 5 stars for sure.
Good service, professionally delivered.
There was a module that wasn’t installed prior to delivery and I was told it would take about 45 minutes to complete. I waited almost 3 hours and I had other things scheduled that day. I was also told that my tank would be filled for the convenience which I didn’t have time to wait for either.
He was great.. Answered a ton of questions. He was were knowledgeable!
The entire service staff should receive praise. Pete went above and beyond what was expected of him by attempting to help recoup money back from a vehicle problem that had occurred months ago when another Ford dealership neglected to ask questions on my behalf about any warranties I had. Zacarias as well went above and beyond and deserves praise.
Pete as always does a great job. I appreciate his professionalism.
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social