Grapevine Ford Auto Repair Service Center

Great job

In and out in good time

Always good, quick and thorough service at Grapevine Ford!

Once again, Bob took care if my needs in a professional manner. Thanks!!!

Yes Fine job

Pete was clear on everything that I needed done on my car and did a great job explaining optional services.

Pete Roshell was just AWESOME! Exemplary “customer first” attitude! Thank you Pete!

Bryan was great throughout the process. He kept me informed of where they were in the process and made sure we didn’t have questions throughout. It worked out great because my wife flew out of DFW on Monday, dropped off the car before leaving, then upon return on Thursday, all the work was completed.

thanks for taking care of me and getting me back on the road on time

I was really surprised at how quickly I was in and out.

Very happy with service.

Robert is the man!

Miguel Luna did an outstanding job helping me with my Lincoln service. Bob Glaser

Eddie did a great job

As I said in an email sent to service, repeated in survey asking about my service/ I was told and my invoice says total is 60.61. Receipt below shows 63.97. Did you change the oil? My system says I have 8% of oil life left. Was told everything was fine on the car but I have $1200+ of recommended services that said I deferred. Never asked about any of it. How often are power steering and brake fluid supposed to have to be changed? Says failed and you changed both April of 2018.

I came to Grapevine Ford as a new customer from out of state and in need of an oil change for my diesel 350 dulley. I made an appointment for 7:00am on Wednesday and Pete had me out by 8:30am. Just amazing. I don't even get that kind of fast service from my hometown Ford dealer. Pete made me feel welcome and communicated to me in a very professional manner. I am extremely grateful for the excellant service on my truck. I would highly recommend Grapevine Ford for any service work. Again, thank you so much.

My car was brought in for servicing a warning light issue and some recalls. Supposedly a “thorough” inspection was done on my vehicle during the week the service department had my car. I finally picked it up and realized that there was an issue when starting the car that was not there when I brought it in. My car failed to start that night and my entire electronics console went out. I brought it back to the dealership and had to replace the console brain and the battery. After another 4 days I picked it up and realized immediately after leaving the dealership that the navigation and clock did not work. I should have never gotten my car back in that condition either time. When we first moved from Austin to Southlake I brought my car to Grapevine Ford for service but had similar issues then. I tried it again hoping it had improved but I am very disappointed. Also in the Ford product. Unfortunately my husband talked me into buying a Lincoln from the same dealership 2 weeks ago. Hoping it will be a better experience.

Good job Pete, thanks!

Fast and friendly service!

Josh was very professional and took care of all the issues with my truck in a timely manner and I was well informed via text during the time my truck was in the Ford service center.