Josh is a great service manager. Excellant service!
Truly outstanding service
He was totally professional, knowledgeable, considerate of my needs and a very kind manner.. thank you for keeping me informed of the progress & trying to find a way to keep the price down.Thank you.
Excellent friendly staff during receiving customers. Fast profficinal service & care.
Great service very polite. Also their was another gentleman that was just walking by when I arrived and he stopped and asked who my service person was. He them went to get him. This gentleman also help me navigate out of the busy parking lot. Wish I could remember his name.
I scheduled an appointment through the quick lane to have the oil changed and tires rotated on my F150. Upon arrival, I was told that the service would take 2 hours. This seemed excessive but I decided to wait it out. 2 1/2 hours later my pickup was still not ready so I had them go find my vehicle and left before the service was completed. While I am glad that i was able to convince the service department to not charge me, I will likely never bring my vehicles back for service.
Great communication and customer service from Pete!
Once again Great Customer Service from Ford . !!!
Jason was great and very helpful!!
Jody was awesome stepping in for Bob to get me in and out in less than 24 hours
Pete always does a great job for me. Great service
Andrew was another example of the type of customer service I have come to expect at Grapevine Ford.
Pete is very helpful and quick to get answers.
I enjoyed my time there. Aaron was great! He was chill, polite and professional.
Josh, like the last time I was there, got my truck right in and even washed it for me. I really appreciated that, because having a dually, it’s hard to find automatic car washes. I had major surgery 2 weeks prior and cannot wash it. Josh was well organized and kept informed about my truck.
Aaron McBride was awesome!! Thank you so much for such speedy service.
My gas tank is going out because y’all messed up when you fixed a recall. Y’all need to fix my gas tank and give me a rental for free in the meantime.
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