Laura was great. She kept me informed and was able to answer any questions I had.
While I was satisfied with my Advisor Bob & the work that was done, the same cannot be said for your transportation services. My ride home with a Lyft driver was great. Being picked up to be brought back to the dealer did not go well. My Advisor signed me up at 2:10 (12/3). No one came! I called around 3:00. No one came. I called my Bob at 4:00 to tell him. I needed a lift ASAP as I had an engagement to be at at 5:30. He said he would look into the issue. A few minutes after we spoke I called him back as I had obtained my own ride.
In the future I'll use your drop off service, but I can't rely on the pick up service.
Dave Dudziak
****-****-xxxx
Andrew is completely dedicated to ensuring highest quality service. My vehicle was ready at the time specified, and Andrew’s positive demeanor instilled confidence and satisfaction.
Great work and wonderful experience!
If car wash down and wash not performed, it shouldn’t say on receipt that truck was washed. Bob personally took over to the car wash since it was fixed before I left. Thanks Bob!
Always great service.. Pete is wonderful.
Everything exceeded expectations.
Thanks
I asked to have 5w/30 to be added when doing the oil change. When oil change was complete, I noticed the sticker and paperwork said 5w/20. I immediately approached Tyler about the situation, and he proceeded to advise thats he instructed the service tech to use 5w/30. So Tyler went to ask service technician which type did they use in my truck. Tyler came back and says the service technician told him he actually used 5w/30. My problem is that I have nothing to reassure me of this. I will say Tyler was very courteous and professional to work with, but not sure how the paperwork got messed up after I advised to use 5w/30 at least 3x's. Tyler did mention that 5w/20 is the only that will print out on the sticker, but the paperwork said 5w/20 as well. It seems to me if the paperwork was written correctly, this problem would have never happened.
Got me in and out quicker than expected, truck looked great after zaktek
Tyler was so nice and very professional.
Laura is the best. I would not trust any of my vehicles to anyone else. She is a true rockstar.
The right hand doesn’t know what left is doing. Communication between departments is non existent. I took my truck in for a clothes hanger to be replaced and zantek coating. I was out of the country so I could not be reached for authorization for payment on the clothes hanger. The seal coating was free but service says they didn’t know about it, the salesman I left my vehicle with says he told them. You had my vehicle for a week and did nothing. Wouldn’t be that big of a deal if I lived nearby. I live 500 miles away. I drove the truck instead of my Toyota, which is far more economical, so I could get the work done. This is an ongoing issue for this dealership.
Pete is always smiling and friendly. He gets done what he says he will
I had a Zaktek treatment and when I picked up my car it was totally covered in tree sap! It should have been shining and smooth to the touch, but it was neither. BIG disappointment!!!
Bryan is great. He did an amazing job and would hire him if I could. Great Job.
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