Robert did a great job and kept me informed along the whole process.
Always love your Quick Lane service! Pete is a great service advisor!
Eddie was terribly rude and unprofessional. I asked for a new advisor and worked with Bob. He was terrific. I would have taken my business to another dealership if Bob had not recovered our business.
Andy was great ?! Our problem was a hard item to diagnose ! Andrew kept me in the loop !
Eddie was proficient and professional. Loved working with him.
He helped me very much and explained things for me also. Looking forward to going back in the future. Thank you
Terrible wait for just a warranty repair. Never told me the warranty wasn't going to cover it until a week later. I could of just called myself. All this dealership cares about is paying their mechanics and prioritizing cars that pay for repairs, rather than warranty cars. Rigged.
Andrew was great once again. Prompt and courteous !
I appreciate his attentive manner and professionalism.
Tyler was amazing. However, the crowded lot makes it hard to even go to the quick lane or other service lanes. If I wanted to get in line, I would’ve blocked a driveway, then I couldn’t go around to the second line because there wasn’t enough space for me to drive in the enterance. The fact that there are cars parked on both sides made it feel like a safety violation, because I couldn’t see if anyone was walking around cars or if I was going to hit a car or if I was going to get hit. I called the service department and got someone who wasn’t even on site to help me figure out where I should park, making me more frustrated because I was trying to help/be understanding.
First class service. Thanks Josh
Eddie couldn't care less about my satisfaction. It started off poorly when my appointment that I made online could not be found in the system. He told me it would be several weeks before they could look at my vehicle and that I did not qualify for a loaner. I have a full time job and two kids. When I asked Eddie how I was supposed to get by without a car, he looked at me with a straight face and said I could Uber. He then told me my "score" of 66.6 was really low, which helped me understand why I was not treated like a priority customer. I could go on and on about my actual experience with my vehicle. The lone bright spot was the sevice manager, Venny. Grapevine Ford has lost any chance of future business for me and my family.
Jason went above and beyond to help us with our repairs.He was the epitome of professional yet kind at the same time.
Throughout a very difficult situation, Bryan was nothing shy of a professional. He made sure my family and I were taken care of every step of the way and I would highly recommend him to others.
Andrew was great. He was friendly and honest with me in what my vehicle needed
Zero communication for 3 days. Got the runaround every time I called for a status. The people who answer phones couldn’t find record of my vehicle and the service advisors are not all on the same page. Seems the right hand has no clue what the left is doing. Basic questions could not be addressed and customer service was nonexistent. Everything is pushed off on the service advisor who “just left” whenever I would call. Asking for the service manager was a waste of time as well. He’s apparently always in a meeting. For future needs I will only take my Ford to Ford dealerships. AutoNation is a cancer. I don’t care for a response or a call back and I will likely not answer - I would however like my detailed invoice emailed Today. I still have no proof anything was actually done over the 3 days you had my vehicle.
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