Once again and as I have come to expect Pete Rochelle has provided excellent customer service. This time when I went to get my car he literally ran across the parking g lot to bring it to the door for me. It had been parked on the Lincoln parking lot next door & was a really windy cold day. Thank you sir.
Great experience and GREAT Technical Advisor and Service providing superior quality and service!!!
I appreciated Heath providing updates on the status of my vehicle as we waited for a part and as it was in the shop for repair. Great communication.
Always happy with service & service managers who help me & clean car I leave with. All very professional & personable. Thank you all! Sandy
Alfredo was awesome.
However when I had issues with the shuttle back to the dealership I called and the lady answering lied. I called back and she hung up, I called back again and she lied again. I called back again and was much ruder and she amazing was able to figure it out and get the pick up service set up. Sorry to loose my temper with the lady but my niceness goes away after being hung up on twice and lied to twice. Oddly I should not have had to be rude to her in order to get the shuttle/pick up set up, this only makes people act rude from the start as clearly being nice didn’t work the first three times (I’m willing to give it another chance, but if I get hung up on and lied to again by some lady I’ll just be rude and demanding when I call as that’s what it took….)
Alfredo apologized for this and gave me his office and cell number. In the future I will call him instead of dealing with whoever answered in the service department. Whoever she is she needs training.
Great service, she is the only reason I take my truck to Grapevine!!!
Excellent service as always - thank you Grapevine Lincoln, and please keep sending service coupons
I have been there several times with my truck and he has by far than the best job of all the reps I've dealt with. He enjoys his job and he takes care of his people. I hope next time I get him as a service advisor. He did an awesome job.
All good, fast, friendly.
It was great, very quickly, I’m very happy
This applies to my second trip for wheel bearings
Original trip for scheduled maintenance, recall, and oil pan while service was friendly communication was lacking
Chris was very nice and professional. The maintenance was performed in a timely manner, and Chris gave me updates and suggestions along the way. He was great about describing what other maintenance suggestions he had and why. Thank you Chris!
It has been great to work with Daren Hayden for the past more than 8 years. He is knowledgeable, helpful, informative, and does everything needed to keep the customer satisfied and to provide the best care possible for the vehicle. Daren is definitely an asset to the operation.
The entire team working on my car were very knowledgeable and kept me informed throughout the process. I will come back whenever I need my car fixed.
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