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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Steve A.
5 out of 5
1/1/2020
Andrew did an exceptional job I would give him a 10! H was very helpful and kind the kind of employee that you like dealing with!!! Thank you for your services! Steve A
Barry S.
5 out of 5
1/1/2020
Andrew was great!!!!!!!
Virginia B.
5 out of 5
1/1/2020
Great waiting area. Constant updates by service personnel.
JACOB S.
5 out of 5
1/1/2020
Thanks for the great service!
Juan R.
5 out of 5
1/1/2020
Great service thx
William B.
5 out of 5
1/1/2020
Tyler was very friendly, helpful and a pleasure to turn my truck over to him for service.
Mathew W.
4 out of 5
1/1/2020
Thank y’all. I left a review on Google.
Jeffrey B.
5 out of 5
1/1/2020
All good. Quick in and out!
AUSTIN D.
4 out of 5
12/31/2019
He is the one I call when I need service.
Ralf K.
5 out of 5
12/31/2019
Alfredo did a great job, thanks
Mark M.
5 out of 5
12/31/2019
Great services.
Dewayne L.
4 out of 5
12/31/2019
Andrew is truly an asset to to Grapevine Ford.
Alex H.
4 out of 5
12/31/2019
Tyler Jaquess was very polite and professional. It was nice to be reminded that excellent customer service still exist.
Vera S.
5 out of 5
12/31/2019
Always the same First class service experience with Bob. That’s why we are coming back to grapevine Ford.
Laura G.
5 out of 5
12/31/2019
Josh’s service was awesome!
NANCY W.
5 out of 5
12/31/2019
Excellent service!
KIRK B.
2 out of 5
12/31/2019
I had requested multiple services. My service advisor should have handled all of the service requested. Instead, upon arrival, I was told that part of my requested services would have to be handled by the body department. A separate appointment would need to be scheduled. I’m sorry! I thought the service advisor would have pro actively scheduled the review as part of the request. You know...one stop shopping! I guess not! Another disappointment...
Gordon B.
5 out of 5
12/31/2019
Jason was super helpful!
Sandra S.
5 out of 5
12/31/2019
Great and speedy service. All my questions were answered, and over all great experience.
Peter W.
5 out of 5
12/31/2019
Tyler did a great job!!

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