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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Joseph R.
4 out of 5
1/6/2020
Pete always does great
GNANAPAZHAM G.
1 out of 5
1/6/2020
The oil change not done but I have been invoiced for the same and collected the payment
Steve N.
4 out of 5
1/6/2020
Daren Hayden was great and took care of my needs properly. I was surprised on the labor cost seems to be very high to replace a sensor.
John .
5 out of 5
1/6/2020
Very quick. Very nice, personable and great communication. Service was excellent
Carol J.
5 out of 5
1/6/2020
Service advisor did an excellent job. I’m very satisfied
Pamela L.
1 out of 5
1/5/2020
Per the recall notice I was to be supplied with a rental vehicle and was not. This was a violation of Fords’ policy and cost me two days of work and income. I am extremely unhappy that there was no effort to communicate or honor the recall.
Johnathan Y.
5 out of 5
1/5/2020
Best service ever. Robert is the only reason I go there.
Micheal M.
5 out of 5
1/5/2020
Great communication. I appreciated that!
Steve P.
5 out of 5
1/5/2020
Aaron was great to work with
David C.
5 out of 5
1/5/2020
Jody did an outstanding job coordinating the different folks involved in getting my truck fixed up in a day! She rocks!
Nick C.
4 out of 5
1/5/2020
First visit. Very good experience.
Forrest S.
5 out of 5
1/5/2020
Andrew is awesome! Would definitely recommend service here, best in DFW!
Heather C.
5 out of 5
1/5/2020
Pete was wonderful as always!
Jared M.
5 out of 5
1/5/2020
Great customer service thank you!
Gregory M.
5 out of 5
1/4/2020
Good service
Kimberly P.
5 out of 5
1/4/2020
Courteous, set correct expectations, explained situation excellently, knowledgeable, vehicle completed in less time than expected!
David M.
5 out of 5
1/4/2020
Excellent service
Mark G.
4 out of 5
1/4/2020
Jodie is excellent
Lucy W.
5 out of 5
1/4/2020
The service was top shelf a service manager named Peter helped me and he was very kind, courteous and 100 percent gentleman. I always feel appreciated when dealing with Grapevine Ford .. Thk u!
Trevor T.
4 out of 5
1/4/2020
I appreciate all that Pete did with the maintenance required on my vehicle. Thanks

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