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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Ragotham M.
1 out of 5
1/12/2020
I am still having the same issue after giving my veichle twice
Manuel A.
5 out of 5
1/12/2020
Great service and professional staff. I was very satisfied
Dan S.
4 out of 5
1/12/2020
Tyler was great, he kept me informed and updated on the service being performed on my truck. When I asked for the shuttle to pick me up, I had a Lyft driver at my door within minutes. Many thanks for your professionalism.
Cason H.
2 out of 5
1/12/2020
Engine light came on after I left service - it’s an unrelated problem to the repair, but I felt the issue could have easily been diagnosed had the initial diagnostic questioning/process been more detailed and thorough. I have no knowledge of cars and naively assumed the mechanics would handle any issues should there be any major ones, there was another major issue and it was not found or even discussed as a possibility
Sharon C.
5 out of 5
1/12/2020
Excellent Service Department
Amy S.
4 out of 5
1/12/2020
Alfredo went over and above today!
Rich B.
5 out of 5
1/12/2020
Tyler really cares about his customers and is very genuine. He is an example ofor others.
Peter A.
5 out of 5
1/11/2020
Excellent service timely and kept me updated
Melanie G.
5 out of 5
1/11/2020
Jody was very helpful answering all my questions, following up on all concerns and keeping me updated regularly through the almost two weeks my car was in the shop.
Olivia C.
5 out of 5
1/11/2020
My first experience using Lyft was great
Paul E.
5 out of 5
1/11/2020
Excellent job
James V.
5 out of 5
1/11/2020
Mr. Leininger went above and beyond to provide a great service experience. I'll be recommending Grapevine Ford to my friends that drive Fords for service needs. :-)
Riley M.
5 out of 5
1/11/2020
Great job. All was good
John M.
5 out of 5
1/11/2020
Top notch service
Robert M.
5 out of 5
1/11/2020
Good service.
Brad P.
5 out of 5
1/11/2020
Andrew always does an awesome job!!
Roger E.
5 out of 5
1/11/2020
Andrew was perfect and very professional.
Robert T.
5 out of 5
1/11/2020
Tyler did an exceptional job handling all my requests for the service on my F-250. He is very professional, friendly, and has great customer service skills. Job well done
Laurel K.
4 out of 5
1/11/2020
Great experience today. Bob was very helpful and got our scheduled maintenance done while vehicle was in for recall. Thanks much!
Grant C.
5 out of 5
1/11/2020
He made the best of a busy and difficult day, thank you Bryan!

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