Jason took great care of me. This dealership has the best service for ford in the Dallas, plano, Frisco, mid cities area.
Bob is great to work with and helped ease my frustration with issues with my Edge.
Laura did a great job helping me.
Andrew was very professional with me he answered all my questions each time I may have asked him the same question over and over and over again each time he did a professional job and took time with me .He was very patient with me Andrew is really great at what he does...I will Continue to have my car serviced at Grapevine Ford
Bryan was great, great customer service.
Jody, has been very good about keeping me up to date on the progress.
I appreciated that Jody understood the urgency I needed for the repair and acted quickly to have the problem resolved. Jody listened to me and took charge and had the service completed quickly. This exceeded my expectations. Thanks
She stayed on top of the repair. Seems knowledgeable about cars.
Tyler was very professional and did a fantastic job for me
Thank you Tyler
I need the highest top dog manager to call me ****-****-xxxx the truck was serviced and got home and my grandson recognized that mold is growing in the truck carpet. It needs to be replaced
Robert is great kept me informed on the service of my vehicle. Robert is very professional. I would highly recommend him.
Miguel is fantastic. Kept me informed, resolved all requests, and was able to get me the loaner needed while my vehicle was serviced.
Pete did an excellent job. Very customer oriented. Good asset for the dealership.
Great job, as usual! Thanks!!
I had the pleasure of working with Alfredo in the Quick lane service department. He has been my service guy for a very long time Since around 2014. He’s always goes the extra mile check on future parts and advises me on future services needed. As a result, I never feel caught off guard when it comes to service for my vehicle. We’re always ahead of the future maintenance needs for my vehicle. That’s what I value the most as a result I never leave the dealership feeling like I’ve been taken advantage of. Its more like we’re just finishing what we’ve been planning for months in advance. I always enjoy my visits to Grapevine Ford. Its a chance for me to see new and old faces and I always enjoy chatting with the porters and the staff at the Mustang Cafe as well.
Honorable mention to Joe Crawford and Gomez in the parts department and the other guy who works upfront with Joe. He helped me order an accessory pack of fog lights for 2015 F150 which should be arriving in a few weeks.
Bryan did an excellent job of taking care of what was needed to be done.
Thanks!
Pete was once again amazing.
Social