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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
MARVIN B.
4 out of 5
3/15/2020
Pete Roshell was a Service Rep.
Robin F.
5 out of 5
3/15/2020
Pete listened to my concerns, answered my questions and delivered my car with all repairs completed in the time stated
Chance H.
5 out of 5
3/15/2020
Darens the best
Brock S.
5 out of 5
3/15/2020
Jody and the Grapevine Ford Team did a great job! Thank you for taking good care of our truck. I appreciate all your hard work!
Quentin T.
5 out of 5
3/15/2020
Pete made the experience seamless and expedited the service from my point of arrival.
John R.
5 out of 5
3/14/2020
None At this Time
David H.
4 out of 5
3/14/2020
Wait time for “The Works “ is usually around 2 hours. Yesterday it was only 1.5. Barely time to watch a movie on my iPad!
JOHN N.
5 out of 5
3/14/2020
Great service thanks Jason!!
LUKE D.
5 out of 5
3/14/2020
Andrew is awesome. Will always work with him in the future. I never had to ask where we were, and felt completely informed.
Jerry M.
2 out of 5
3/14/2020
Tint looks great....step rails wonderful. Car wash was terrible. I could barely drive home into the sun. Windshield was wiped with a dirty rag. Also middle of tailgate was totally dirty and vacume job was horrible. There is a bunch of mud on the passenger door floor and I never had a passenger in my truck.
Rick D.
5 out of 5
3/14/2020
Alfredo was excellent. Thanks.
Dale W.
4 out of 5
3/14/2020
Alfredo was great helped out just took a little longer than I thought but not his fault I will be back
John D.
4 out of 5
3/14/2020
All 5’s from me
Gerald R.
5 out of 5
3/14/2020
Thanks to Aaron all expectations were met.
Raymond H.
5 out of 5
3/14/2020
Daren kept me informed of progress and the service was completed with no surprises.
Mike B.
5 out of 5
3/14/2020
Jason was extremely diligent and professional as always!
David M.
3 out of 5
3/13/2020
Still have an open service ticket for the rear view camera
Peggy M.
4 out of 5
3/13/2020
My advisor Tyler was great. He provided updates on the status of my car and got shuttles scheduled to get home and then back to pick my car.
Yoshekia K.
4 out of 5
3/13/2020
Look forward to the survey. Only good things to share about Andrew!
Ken M.
5 out of 5
3/13/2020
It was great

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