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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Edward R.
5 out of 5
4/24/2020
Jason did a great job. Thanks Jason
Jon S.
5 out of 5
4/24/2020
Quick and easy. Aaron did great job. Thanks!
James S.
5 out of 5
4/24/2020
Andrew made this easy and convenient. He went above and beyond to make sure to keep me informed every step of the way. He did a great job and I'd happily take my vehicles back to Grapevine Ford because of him.
Charlie A.
4 out of 5
4/24/2020
Excellent customer service. Very helpful and knew exactly how to fix my truck’s problem.
Dustin D.
5 out of 5
4/24/2020
Great service! Thanks
James C.
4 out of 5
4/24/2020
Promote Laura to the head of the service department now!
Wayne W.
5 out of 5
4/24/2020
He did a great job!
Michael L.
5 out of 5
4/23/2020
Great Service
FRANK W.
3 out of 5
4/23/2020
Car wash was lame. All else good. Tell the call center that the cafe is closed. Call center lady was an idiot.
Kathleen P.
4 out of 5
4/23/2020
Laura kept her promise of timely communication and was ready to answer any and all questions.
Jay M.
5 out of 5
4/23/2020
Very courteous and professional and great follow up and answered all concerns
ELIAS S.
4 out of 5
4/23/2020
I have no complaints about the service. Jason was honest and truly helpful and very understanding. I am sorry that I shook his hand by force of habit considering the Covid-19 pandemic but I assure you I am not sick from Covid-19 lol! Jason was awesome! Thank you!
MARK N.
4 out of 5
4/23/2020
Jason is an excellent service manager.
JOSEPH G.
5 out of 5
4/23/2020
Pete Roshell is very Professional and got me in and out outstanding service
GERALD C.
5 out of 5
4/22/2020
Amidst all the adversity in today’s quarantined environment, Mr Shannon exhibited a professional and courteous demeanor. I felt like he was genuinely invested in my satisfaction with Grapevine Ford’s service visit. Keep up the good work!
CJ D.
4 out of 5
4/22/2020
Everything was handled very professionally and was streamlined very well considering the COVID19 pandemic.
BRYAN S.
5 out of 5
4/22/2020
Jason answered all my questions and kept me informed on the progress of my vehicle.
Dominic R.
4 out of 5
4/22/2020
Send the good deals coming
Larry S.
5 out of 5
4/22/2020
Daren did a excellent job taking care of me. Thanks!!
TONY F.
5 out of 5
4/22/2020
He was great and very helpful!

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