Laura was great. My problem was the fact that Ford tried to charge me to tell me how much parts would be to fix a couple of minor things....$169 to give me pricing to replace weather stripping and the light in the driver side visor. The light, mind you, I had asked to be replaced at least 2 previous times I brought the car in for repairs but the vehicle is now out of warranty and I am not paying almost $400 for. This may have been the last straw of being treated poorly by Grapevine and you will probably not get any business from me.
Jody was phenomenal in customer service!
Great job Bob!
We appreciate it!
Miguel and his team were outstanding!
Jody was great! Very courteous and kept me updated me the entire way, I really appreciated it. thank you for having her help me. - Will
Seems to be a job well done!
Great, quick work by Andrew Shannon & your certified technician (sorry, can’t recall his name). Thanks great service.
Pete always does a great job. There's not another service advisor I would rather have to help me.
Very responsive and attentive! Bob kept me well information we and handled all of my issues. I appreciate him asking going out his way for a loaner to help me out while my truck was in. Means a lot!
Thanks Daren for your hard work.
5Star service. Andrew Shannon is an excellent advisor. I would rate him a 10
If I could.
Jodiwas excellent throughout the ole process. She communicated with me to my complete satisfaction. I will continue to use her as my service advisor and look forward to the next time I get to work with her1
Pete did an outstanding job working with me and seeing that my Explorer was well handled. The overall experience could not have been better. I found Pete to be competent, professional, and friendly.
Pete was great and with Covid 19 around it was nice to have confidence in getting the proper safety measures and quick turnaround was appreciated
Quick and smooth very satisfying experience.
Thank you Jason for a job well done.
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