Laura was amazing! Very helpful as soon as I pulled up.
Smoothest it’s ever been. Thanks Grapevine Ford Service department. Great people.
Never got any updates or responses. Had to involve a manager with my sales rep becuse he was unable to
Communicate
Aaron was fantastic at keeping me informed about the status of my truck. Although the repair was covered by the warranty, I was treated courteously and respectfully at all times. I will definitely be back to Grapevine Ford for my scheduled maintenance and required service. Thanks for the great job!
He was great. I’ll be calling him for future checkups.
Our vehicle was left there over a week for many repairs that we went over in detail with the associate. When picking up the vehicle, after they said repairs were completed, we found out that only half of what was discussed was actually done. We now have to bring the car back again for them to complete the rest of the repairs. We have had nothing but problems, with purchasing and the repairs of this vehicle with your company. We have always bought Ford vehicles but have had nothing but disappointment with this whole experience.
Pete is not only professional, but very personable. He listens well and is clear in his explanations. He's great to deal with.
Wonderful and thorough service! Would definitely recommend!
I was happy with the service. Thank you for delivering me vehicle to me because I had my kids and it would’ve been a bit difficult to get back to the dealership. Thanks again
Even though phones were not working they allowed me to come in and perform my oil change without any question!!
Keep me informed about the problem with my vehicle,
Excellent service.
That’s why always keep coming back with my Mustang for all service needs
He did a good job. I was not unhappy with him. On the other hand, bathroom not working, drink machines both not working. No kleenex and cartoons playing in the waiting area made for a miserable 2 hours. Fix it please.
She was gracious and professional!
Pete is professional in every aspect.
Jason was great to work with.
Andrew's customer service was awesome! He was great!
I'm always impressed with the courtesy and professionalism that you guys provide.
Thank you very much.
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