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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
EDGAR C.
1 out of 5
7/1/2020
I was charged for an oil additive I was never informed of or agreed too. Improving communication would be greatly appreciated.
Jason G.
5 out of 5
7/1/2020
Pete is always on the ball. He is the most professional advisor I’ve worked with over the last 7+ years. I respect his opinion and work. Pete is a fantastic employee and person.
Ruben R.
5 out of 5
7/1/2020
Service very good thank you
Madie V.
5 out of 5
6/30/2020
Very helpful. Great service.
Efstathios M.
5 out of 5
6/30/2020
Very professional service
David T.
4 out of 5
6/30/2020
Jason was cordial, wearing a mask, and on time. Reviewed the services requested and kept me notified on progress. David T
DANIEL L.
5 out of 5
6/30/2020
Great service. Fast in and out. Thanks to Pete Roshell. Grapevine ford
Tim R.
5 out of 5
6/30/2020
Tyler was great.
Raul C.
4 out of 5
6/30/2020
Great service manager, I will definitely take my vehicle back any other time I have problems or regular maintenance.
Michael P.
4 out of 5
6/30/2020
In spite of an extended warranty adjuster who totally dropped three ball on handling my vehicle, Aaron kept on the guy and got excellent results! Enter him into the Service Advisor Cloning program. Aaron is the best Service Advisor I have ever had at Ford, Dodge or Honda. Give that guy a raise!
Dustin D.
5 out of 5
6/30/2020
Great job like always!
Gary W.
4 out of 5
6/30/2020
Bob is an excellent representative of Ford Motor.
Peter R.
4 out of 5
6/29/2020
Del Frisco did an awesome job servicing my car he also Cooks a mean steak
Henry O.
5 out of 5
6/29/2020
The folks at the Grapevine Ford Service Department are awesome!
Abe R.
5 out of 5
6/29/2020
Very satisfied with the service and will recommences Grapevine Ford to friends.
Sauleha H.
5 out of 5
6/29/2020
Alfredo is the G. always got me covered fast and efficient!!
Serena K.
5 out of 5
6/28/2020
Excellent Customer Service, promptly returns phone calls.
Jesse K.
4 out of 5
6/28/2020
She has always taking care of my needs. This time was no exception, she not only got my truck taken care of she took the extra time to figure out my warranty stuff on top of making my pregnant wife happy which believe me that’s not easy. Thanks again for all you did and I will be using you for my maintenance needs from here on out
Peter D.
5 out of 5
6/28/2020
excellent customer service, kept me informed, true service professional. an asset to grapevine ford and would definitely use your services again due to Andrew.
Terry M.
5 out of 5
6/28/2020
Very friendly and kept me informed of my trucks repair process.

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