Andrew Shannon was helpful and got me my truck back when I needed it
Miguel was super nice but the technician never reset the oil light so now I’m not sure if the oil was really changed, I had a check engine light on and this is the second time I’ve brought it in for this issue and once again the codes were reset and I don’t understand why it can’t or won’t be fixed instead it’s just reset
Mr Zacarias was very professional in handling my concerns.
Daren was great in updating me on what was happening as they worked on my truck over 30 days
When I called to set an appointment, no one was available to talk to me, they said someone would call me. No one ever did, I finally made an appointment on the Lincoln app on my phone the following day. The car was picked up on time by the valet, but when they called around 6 pm to say they were getting ready to return the car, we waited until 7:45 pm, finally got another call saying they couldn’t find a driver so they would need to keep the car overnight. When the car was returned, they had charged our credit card for the oil change even though we had purchased a service contract that covered all oil changes. I made sure to mention this when I made the appointment. When I called the dealership about this I spent 10 minutes on hold only to be told that no one was available to talk to me but they would give an “urgent” message to the service department to return my call. Still waiting for a call almost 24 hours later...
Vehicle arrived before 10am. Had to call at 4:50pm to find out what was going on with the car. The recall repair had not even begun.
Didn't do what I asked and really didn't care to fix it after I explained it again... Very poor service I won't be back.
Extremely pleased with the service I received today. Tyler was very helpful and I ask for him on my next visit.
Exemplary attention by the service rep
Car not fixed and no communication
Jody was great. She communicated well and kept me informed of the status of my repair. Excellent job
No exterior car wash ????
It would be great if we could get a return phone call instead of a generic text that has nothing to do with my vehicle
It was a good experience. Pete did a great jkb!
I brought my Ford Escape in for a recall on my locks. Jody Mcphail took care of me....She was awesome!! Super friendly, kind, caring & above all great Custer service!!! She met me at my arrival time when I dropped off my car, & kept me up-to-date on text messages when my car would be ready to pick up, she did such a good job at what she does! Especially being a female!! I was surprised when I met her, because I’m always use to men working with cars! She’s got my 10 thumbs up! ???????? WAY TO GO JODY!!! It made my experience there at Ford really awesome!
Thanks so much,
Denise Mucci
Thank you for the listening to my concerns and providing options for my car's service needs in addition to displaying great customer service.
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