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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Chettina C.
5 out of 5
10/23/2020
Wonderful
JIMMY D.
4 out of 5
10/23/2020
Great job Pete. You got me in and out in short order.
Alan H.
5 out of 5
10/23/2020
Very professional
John W.
5 out of 5
10/23/2020
My service was top notch!! Grapevine Lincoln really stepped up. Thanks
Randell B.
5 out of 5
10/23/2020
Great job as always.
LEILA H.
5 out of 5
10/23/2020
He was great!
JEANNETTE C.
5 out of 5
10/23/2020
Great customer service, prompt, knowledgable
Susan C.
5 out of 5
10/23/2020
Chris Walker was very gracious and knowledgeable. I will definitely ask to work with him again.
Christopher P.
5 out of 5
10/22/2020
Jodie was vwry helpful during this stressful situation, she do all she could under the circumstances.
Dwayne W.
5 out of 5
10/22/2020
Aaron has always been very responsive and professional - great asset to Grapevine Ford..
MICHAEL N.
5 out of 5
10/22/2020
Aaron did a super job my first time at the dealership and it was a overall great and painless experience. Thanks for the quick turn around on my safety recalls
DAYNA D.
4 out of 5
10/22/2020
Aaron always makes sure that my vehicle is serviced correctly.
ZAC M.
5 out of 5
10/22/2020
Pete was top notch
Barry B.
5 out of 5
10/21/2020
Andrew Shannon was at the to of his game. He kept me in the loop and address any issues.
Michael S.
1 out of 5
10/21/2020
I dropped my truck off on 10/19/2020 for the recall that caused me to have the "death wobble". The wobble caused tire damage, your dealership declined to replace the damaged tires caused by the factory defect. This upset me. I did buy the 2019 F250 from Grapevine Ford New and really figured that some sort of an agreement could've been reached.
DANIEL Y.
4 out of 5
10/21/2020
Great Responsive Service
JEFF A.
5 out of 5
10/21/2020
Robert was VERY helpful and kept me informed throughout the service visit. I had a flight to catch and your service department got me on my way in a timely manner. Thank you.
Ronnie D.
5 out of 5
10/21/2020
Great service
Scott C.
5 out of 5
10/21/2020
Always treated very nice at Grape Vine Lincoln. Robert was very helpful and courteous.
DEREK P.
4 out of 5
10/21/2020
Jody McPhail did a great job. I will be scheduling my next appointment with her for our Ford Explorer.

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