Pete is a great associate and a pleasure to do business with.
Always pleased with the service at Grapevine Ford every time anything needed to be done with my truck.
Would have liked to have the additional key fob I paid $250 for available when I picked up the truck. I’ve been told the only time to cut a new key is on Thursdays between 12 - 2. I don’t live in Grapevine and have a full time career, so this is going to be difficult to complete!
Mike Russo
I was very pleased with the way Jason Scaff kept me in the loop about the proses with my truck and the repairs.
Jason did an EXCELLENT job- Best service Manager at Grapevine Ford hands down!
Robert was great. Very professional. Got me in and out. I explained my last oil change episode there. I took my business elsewhere. My wife decided to give it one more chance. I’m glad we did. Thanks to Robert, I will be a repeat customer.
Alfredo is always awesome ???? never disappoints!
Very helpful, explained things well. Also very nice.
Had brake fluid change - fluid was still orange. Had to have it done elsewhere.
I received the expected level of professional service i have always encountered at Grapevine Ford and I highly recommend them to anyone looking for their next new or used vehicle.
However on the way home I noticed my outside mirrors weren't in their usual positions. Once I got home I tried to put them back but neither side will adjust to the left. So noe from me playing with them the left mirror is too far in and the right side is too far out and I can't get them moved back?????? It will be at least Tuesday before i can get back over there.
Front end sales process went well / closing was bumpy (didn't get all elements asked for wrapped into financing ) / delivery has been large failure / couldn't get the element originally asked to have in financing added (lights) bc couldn't get a call / no updates on timing of delivery or process / and I still don't have my truck .... now saying Tuesday. No need to call me , would rather have focus go to finally delivering my vehicle to me by Tues.
Andrew did a fantastic job, got me taken care of quickly and went through everything thoroughly. He made sure to keep me up to date and in the know of what was going on. Highly professional from start to finish.
Mark was awesome.. I love Grapevine Ford
Pete is always outstanding!
Robert made every effort to take care of my needs
Once again all was excellent with Alfredo and the Grapevine Ford service. We miss and look forward to the Mustang Cafe’ reopening.
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