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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
GARRY D.
4 out of 5
11/21/2020
Some miscommunication in the beginning but the end result was excellent
Richard B.
4 out of 5
11/21/2020
Chris has been very helpful!
Sirika C.
5 out of 5
11/21/2020
He was wonderful. Very professional and explained everything to me.
Barbara R.
4 out of 5
11/21/2020
We have worked with Daren for years and he has always been especially helpful, knowledgeable, fair and honest and pleasant. We wouldn’t work with anyone else
TONY R.
5 out of 5
11/21/2020
Great service provided by Robert Leininger!
HARRY D.
5 out of 5
11/21/2020
I have peace of mind when I take my truck in for service with Jason
ART W.
4 out of 5
11/20/2020
Very efficient and courteous F-150 master cylinder recall service. I was in and out in 2 hours, much faster than the half day expectation.
Skyler C.
5 out of 5
11/20/2020
Great customer service.
GARRY W.
5 out of 5
11/20/2020
Great customer service!!!!! Great job!!! Very satisfied!!!!
Irvin R.
5 out of 5
11/20/2020
Great service and even better customer service definitely best service I’ve had
Ron P.
5 out of 5
11/20/2020
Pete Roschell and the guys did another great job
Martha S.
5 out of 5
11/20/2020
He was one of the best I have had the pleasure of dealing with
LINDA Z.
5 out of 5
11/20/2020
I felt very comfortable with my service advisor,Robert (Bob) and very pleased with the valet service
Jon H.
4 out of 5
11/20/2020
Alfredo was great to work with and handled my oil change, tire rotation and wash perfectly! Thanks.
Bernardo F.
5 out of 5
11/20/2020
Aaron is always efficient and professional
Dustin R.
5 out of 5
11/19/2020
As always we felt well cared for. Alfredo is always great to work with. His demeanor and communication is excellent and it shows how much he cares about us as the customers. Big thank you to Alfredo and everyone else there. Great experience
MARK N.
4 out of 5
11/19/2020
Jason does a great job of communicating with me while the car is being serviced and also informs me of what the next maintenance steps need to be and what the approximate cost will be.
Chris A.
5 out of 5
11/19/2020
Alfredo put right issues with my service and made sure I was happy. As a result he saved Grapevine Ford from losing me as a service customer.
BOBBY B.
5 out of 5
11/19/2020
Miguel did everything very quick and made great recommendations.
Arthur R.
4 out of 5
11/19/2020
Great service, communication and interaction with Daren. I now live in Fort Worth, but drive an hour to Grapevine because of Daren and his effectiveness as a service Manager.

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