Robert Lenininger is a real pro. He goes the extra mile to make sure that you know exactly what’s going on with your vehicle. He is the best advisor that I have ever worked with.
Alfredo always takes care of my car needs. I always go to him when I come up there for service.
Jody was amazing. Unfortunately, I had to bring my vehicle back on 11/27/2020 because of an issue caused by the 30,000 mile service completed on 11/23/2020. I hope that it is repaired and does not become an issue for the future.
Tyler is always superb in customer service! Thank you all for your continued excellent service!
Tyler was professional and friendly. It was a pleasure doing business with you
Thanks to Christopher for his prompt and friendly service!
Christopher took the extra time to show me how to use a tire gauge. Thank you for being so helpful.
Always happy with the service at Grapevine Ford. There are closer dealerships but I’d rather go to the one I trust.
Very efficient and nothing unnecessary - that's s first!
Friendly professional service and on time repairs!
Good communication. Honest. Friendly. All I ever ask for when bringing my vehicle to Grapevine Ford
Chris was very helpful, informative, and pro-active. I was very pleased with his service and with the team of people at Grapevine Lincoln.
Tyler came out very upbeat and positive despite the long lines and the fact that everyone was extremely busy he took the time to listen and give me options.
That was appreciated!
- Ralph
I was told the repair might take 3 days, but it took 7 days. I was told the reason was because of supply/distribution delays for the recall replacement part. It would have been better to have ordered the part and not have me bring my vehicle in until the part had been delivered.
Had to find my own part because Grapevine Ford did not have it in stock. Your inventory manager needs to do a better job keeping parts in stock as many other dealerships had it.
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