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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
GEORGE D.
5 out of 5
12/1/2020
jason is always very professional and communicates well...he always gets things taken care of promptly, always glad to work with him. - GEORGE D
John W.
5 out of 5
12/1/2020
Robert goes above and beyond. He MAKES the Grapevine Lincoln service department awesome!
Danyelle S.
5 out of 5
12/1/2020
Chris was professional, kind, and informative. Thank you Chris for everything.
Matthew T.
4 out of 5
12/1/2020
Miguel was more than accommodating. He is pleasant and professional. I will not hesitate to call Miguel the next time I need Ford service.
JAMES J.
2 out of 5
12/1/2020
Wasn’t fixed
Steve H.
4 out of 5
12/1/2020
Mark is fantastic. 5?? Service at Grapevine Ford!!!
TANIA W.
4 out of 5
12/1/2020
Chris was my service advisor and he was very courteous and attentive! I took my car in for routine maintenance and check up. I will definitely go back to this dealership for service in the future!
David S.
5 out of 5
12/1/2020
Thank you for Miguel. He was the one who pulled this all together and helped me keep my schedule. Almost as if he was an angel in disguise.
GRANT W.
5 out of 5
12/1/2020
Good work. Thanks
JUAN S.
4 out of 5
12/1/2020
Thak you Miguel Luna
CLAYTON C.
5 out of 5
12/1/2020
Good efficient and on time!
Tim M.
5 out of 5
12/1/2020
Good job
Jack H.
4 out of 5
12/1/2020
Excellent service when I turned up with a dead battery on a Saturday morning. Nice to know I can bring my car in unscheduled and have it taken care of. Good job by Pete.
SHANE M.
5 out of 5
12/1/2020
I enjoyed working with a professional service advisor. I appreciate the team effort given through the process of fixing my truck issues. Thanks, SHANE M
Jay L.
4 out of 5
12/1/2020
Andrew did a great job, he was quick to respond and got my business taken care of in a professional manner. You would expect most of the luxury auto locations around y’all to have superior customer service, but that’s not the case. My wife had even commented earlier that Ford - Andrew has the best customer service in the Service department by far of any of the other “Luxury “ locations sureounding yall where we take our other vehicles. Thanks for the great work!
Gannell K.
5 out of 5
12/1/2020
Adrew was great
Jonna H.
5 out of 5
11/29/2020
N/A
EDWARD J.
5 out of 5
11/29/2020
Pete always provides excellent customer service. He is why I continue to trade with GVF
Ronald M.
5 out of 5
11/29/2020
Great job????
Ronald M.
5 out of 5
11/29/2020
Great job????

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