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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9333 reviews 66%
4 star 3198 reviews 23%
3 star 255 reviews 2%
2 star 662 reviews 5%
1 star 601 reviews 4%
Review Us
Rosa R.
4 out of 5
12/25/2020
Jody is terrific,she is allways updating me telling me what is going on With my vehicle. Jody is Great !
Gregory H.
5 out of 5
12/24/2020
Miguel was great.
DAVID G.
5 out of 5
12/24/2020
Simply outstanding customer service. Jody was extremely punctual and accurate with the services I was going to receive. Shuttle service was available and fast. What really stood out with Jody was her follow up phone calls and text messages. She kept me inform at all times. Thank you Jody for the great customer service.
ARLEN E.
1 out of 5
12/24/2020
Requested inspection but when I picked it up they had not performed the state inspection.
PAM D.
5 out of 5
12/24/2020
Andrew was very competent. He was friendly and personable.
DAVID Q.
5 out of 5
12/24/2020
Miguel was responsive, honest, and followed through on everything he said.
THOMAS T.
2 out of 5
12/24/2020
Departments have a tough time communicating with one another. The person who schedules appointments doesn’t seem to have any idea what’s actually happening in the garage.
Ken M.
1 out of 5
12/24/2020
My antenna is missing. I sent the service rep a note when I noticed it.
Brooke K.
5 out of 5
12/24/2020
Jody did a great job. She kept me updated at all times.Thank you!
Jason W.
1 out of 5
12/24/2020
Repairs were made at a 1/4 of the price somewhere else. Service slow.
PAUL H.
5 out of 5
12/24/2020
Great job by Pete as always!
Cheryl M.
5 out of 5
12/24/2020
Always courteous. Always helpful. Have been a Ford buyer for 30 + years and I am very pleased with Grapevine Ford.
DENNING D.
5 out of 5
12/24/2020
Tyler was fantastic. I have had issues with the service department and he gave me faith in Ford service!!!!!!
GREGORY M.
5 out of 5
12/24/2020
Always good service with Daren
Daniel O.
5 out of 5
12/24/2020
Thank you
Kevin C.
5 out of 5
12/24/2020
Jody was perfect and wonderful
Jean R.
5 out of 5
12/24/2020
Very pleased. Service was great
Jason W.
5 out of 5
12/23/2020
Professional staff and timely service for my recall. Thank you!
Jenny Z.
5 out of 5
12/23/2020
Andrew did a great job, got me in and out quickly. Would request him again as my service provider.
John W.
5 out of 5
12/23/2020
Chris was very to see that my service was completed as promised and done in a timely manner. I would recommend him to anybody else seeking service at the Quick Lane service isle.

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