Jason did wonderful as always
Nice job with great communication.
Chris was very friendly and thurough getting me in and out the door.
Jody McPhail provided outstanding customer service from start to finish.
Service was great no complaints
Was a little disappointed with how long it all took. I was told on Tuesday it would be ready by Friday. However, they kept it through the weekend until the next Monday evening. Not sure how a professional dealership couldn't correctly determine length of time on some pretty standard things.
Was a little disappointed with how long it all took. I was told on Tuesday it would be ready by Friday. However, they kept it through the weekend until the next Monday evening. Not sure how a professional dealership couldn't correctly determine length of time on some pretty standard things.
Chris did an excellent job after some employee inadvertently got oil on my upholstery and Mr Diaz working with Chris resolved an unusual situation. Problems occur; it’s how they are resolved that creates a winning team!
Aaron McBride , assistant service manager was great & had outstanding follow up all thru my experience . He’s a winner for your Ford team !
Would like to have a service manager call me !
Andrew was not at all helpful.
I drive from Lewisville even though there is a Ford dealership 2 minutes from my house because of Jody and the service she provides!
Very professional and kind was a great experience working with Jody. Thank you for making me feel safe in my truck.
Service provided by Tyler is the best we have had at Grapevine Ford
Jason is the best! He handled my situation very well kept me updated and listened to everything I had to say and he got the issue fixed!
Everything went well. No issues.
Jody is an excellent service advisor eager to Followup and make things right. I would go to her again in the future.
Andrew was very professional and helpful. He understood the problem and got it fixed. Great job!
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