Service Center

Real Reviews From Verified Customers

Demoine M.
5 out of 5
1/21/2021
Jason did wonderful as always
Wayne W.
5 out of 5
1/21/2021
Nice job with great communication.
Brian A.
4 out of 5
1/21/2021
Chris was very friendly and thurough getting me in and out the door.
Brian S.
5 out of 5
1/21/2021
Everything was great!
Beth C.
5 out of 5
1/20/2021
Jody McPhail provided outstanding customer service from start to finish.
Marilyn O.
5 out of 5
1/20/2021
Service was great no complaints
Church M.
1 out of 5
1/20/2021
Was a little disappointed with how long it all took. I was told on Tuesday it would be ready by Friday. However, they kept it through the weekend until the next Monday evening. Not sure how a professional dealership couldn't correctly determine length of time on some pretty standard things.
Church M.
1 out of 5
1/20/2021
Was a little disappointed with how long it all took. I was told on Tuesday it would be ready by Friday. However, they kept it through the weekend until the next Monday evening. Not sure how a professional dealership couldn't correctly determine length of time on some pretty standard things.
Michael M.
5 out of 5
1/20/2021
Thank you!
William S.
4 out of 5
1/20/2021
Chris did an excellent job after some employee inadvertently got oil on my upholstery and Mr Diaz working with Chris resolved an unusual situation. Problems occur; it’s how they are resolved that creates a winning team!
CLUB OPERATIONS.
5 out of 5
1/20/2021
Aaron McBride , assistant service manager was great & had outstanding follow up all thru my experience . He’s a winner for your Ford team !
Paula K.
2 out of 5
1/20/2021
Would like to have a service manager call me ! Andrew was not at all helpful.
Bob F.
3 out of 5
1/20/2021
I drive from Lewisville even though there is a Ford dealership 2 minutes from my house because of Jody and the service she provides!
John H.
5 out of 5
1/20/2021
Very professional and kind was a great experience working with Jody. Thank you for making me feel safe in my truck.
JESSICA P.
5 out of 5
1/20/2021
Service provided by Tyler is the best we have had at Grapevine Ford
Ashley S.
4 out of 5
1/20/2021
Jason is the best! He handled my situation very well kept me updated and listened to everything I had to say and he got the issue fixed!
Clayton G.
4 out of 5
1/20/2021
Everything went well. No issues.
Hector R.
5 out of 5
1/20/2021
Jody is an excellent service advisor eager to Followup and make things right. I would go to her again in the future.
ANDY H.
5 out of 5
1/20/2021
Andrew was very professional and helpful. He understood the problem and got it fixed. Great job!
CITY OF.
4 out of 5
1/20/2021
Thanks Daren!

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