Aaron is punctual and professional…gave me updates throughout the day
Aaron was great. Standing by for the survey.
Pete always take care of us, we have been a long time customer. Very happy with his service and follow up.
Ali
Still want the left turn signal fixed.
Aaron took care of everything, made it easy for me to get in and out.
Christopher Walker is awesome ! He is an excellent communicator , keeps me informed about my service being performed and is very professional. It's people like Chris that makes the difference. Keep up the great work.
Heath was incredible to work with. He had such a great attitude and humor. Really appreciated how he treated me as well. First visit but definitely not the last. Thanks for such great service, Heath!
Bob was fabulous! I have no complaints about the actual service team who performed the work. The process for making an appointment via phone was frustrating. I needed an appointment for ZakTek paint protection, but the call center didn’t know what that was. It wasn’t an option on their side. The lady booked my appointment and said I would receive a phone call regarding the ZakTek. I didn’t receive a call from the Lincoln service department so I called the service number directly. Bob had to move my appointment from Wednesday to Thursday bc the call center scheduled it for a day that they don’t perform that service for existing car owners.
Agreed…Alfredo did a fine job….Thx…
Aaron was not the problem at all.
Grapevine ford treated me and my vehicle so poorly I will never return and I will definitely warn others of how your service department treats there customers.
Thank you Matthew for your excellent service
Just need my new key - drove 45 minutes bc I had to "come in to get a key" sat for 45 minutes while they "made the key" and then was told it has to be ordered. That can be taken care of
I appreciated the personalized service and free Lyft while my truck was in the shop.
Kevin always does a great job! I have a long relationship with him and know he will guide me right! He is a hard worker!
He was definitely patient with .me the entire time.
I’m not sure you want me to explain everything. Someone might get fired.
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